Rolling Out New Services to the Existing Customer Base Through Corporate DX
First written in FY2021. 20 of 22 entries say "Advanced", first in FY2022-Q1. Latest entry: 2026-10-01.
23 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The AI Customer Portal OPTiM Support & Growth Portal, which enables AI to create and even automate operation of customer portal sites, thereby improving customer satisfaction and expanding sales, has begun to be adopted by many companies due to its significant impact.」
The company's deployment of Corporate DX to its existing customer base expanded to services that use AI to automatically generate and operate internal and customer portals, leading to the start of adoption. - FY2026-H1AdvancedAnnual report
「OPTiM Collaboration Portal offers 22 representative templates for creating internal business manuals. Through simple dialogue with AI based on these templates, business manuals are automatically generated and an internal portal site can be easily built.」
As a new Corporate DX service, the company began providing OPTiM Collaboration Portal, which automatically generates business manuals through dialogue with AI and builds internal portals. The service includes 22 templates, and deployment across the existing OPTiM Biz user base is progressing. - FY2025AdvancedAnnual report
「As a result, services have begun to be provided in multiple local governments, including Tagawa City and Munakata City in Fukuoka Prefecture, and Takeo City in Saga Prefecture.」
For the Official Super App for Local Governments, the company moved to begin providing the service to multiple local governments, including Tagawa City, Munakata City and Takeo City, based on its track record in Saga City. - FY2025-H1AdvancedAnnual report
「For the Official Super App for Local Governments, part of Marketing DX's local-government DX services, we aim to expand nationwide based on the Saga City Official Super App's track record of being used by more than 30% of smartphone owners in Saga City and receiving the Excellence Award at the Japan DX Awards 2024. Implementation at multiple local governments has already been decided during the current fiscal year, laying the foundation for the next fiscal year.」
For the Official Super App for Local Governments, the company aims to expand nationwide based on its track record of use by more than 30% of smartphone owners in Saga City and receipt of the Excellence Award at the Japan DX Awards 2024. Implementation at multiple local governments has also been decided. - FY2024AdvancedAnnual report
「This platform is used in the Saga City Official Super App. The app achieved approximately 38,000 downloads within 9 months of its launch, and is gaining recognition as new digital administrative infrastructure, with an effective penetration rate of approximately 30% among Saga City residents.」
The local-government super app and platform reached approximately 38,000 downloads in Saga City over 9 months, with an effective penetration rate of approximately 30% among residents. With the platform also receiving an AMD Award and being selected for Type 3 funding under the Digital Garden City Nation Vision, the company aims to expand it to local governments nationwide. - FY2024-Q3AdvancedAnnual report
「Within Marketing DX, the official version of the Saga City Official Super App surpassed 20,000 downloads six months after its launch. The app enables users to make reservations for public facilities, submit notifications related to pregnancy and child allowances, and apply to participate in events via smartphone. It also offers useful and convenient services for daily life, including access to local information such as weather, disaster preparedness and crime prevention information, as well as a waste collection calendar and a digital library card. We will continue development with expansion to other local governments in view.」
The Saga City Official Super App surpassed 20,000 downloads six months after its launch. It includes functions for administrative procedures, local information, a waste collection calendar and a library card, and development continues with expansion to other local governments in view. - FY2024-Q2AdvancedAnnual report
「The Saga City Super App aims to be a "city hall in the palm of your hand." In addition to enabling administrative procedures such as applications for certification of long-term care needs or support needs via smartphone, it provides access to local information such as weather, disaster preparedness and crime prevention information. We continue to develop the app to make it more familiar and easier to use, with expansion to other local governments in view.」
As part of its Corporate DX and Marketing DX initiatives, the company has added functions and upgraded the Saga City Super App, which handles administrative procedures and local information, and continues development with expansion to other local governments in view. - FY2024-Q1AdvancedAnnual report
「OPTiM Electronic Book Preservation, a related service of the AI-powered contract management service OPTiM Contract, now supports AI analysis of the registration numbers of qualified invoice issuers under the invoice system, which will take effect on 1 October 2023. This enables invoice registration numbers stated on invoices and other documents to be automatically converted into data. In addition, the validity of invoice registration numbers entered by AI can be automatically verified through a Web API (Note 3) provided by the National Tax Agency, creating expectations for further license growth ahead of the launch of the invoice system.」
OPTiM Electronic Book Preservation, a Corporate DX-related service, added AI analysis of invoice registration numbers and validity verification through the National Tax Agency's Web API, with license growth expected ahead of the system's launch on 1 October 2023. - FY2023AdvancedAnnual report
「We provided Sogo Medical Co., Ltd. with a platform combining the customer management functions of OPTiM Digital Marketing with the online medication guidance functions of an online medical consultation platform, among others.」
As part of its expansion into adjacent Corporate DX areas, the company provided a healthcare platform combining functions of its existing services. - FY2023-Q3AdvancedAnnual report
「Licensing for the AI-powered contract management service OPTiM Contract is increasing steadily due to its JIIMA certification, integration with various electronic contract services and growing number of sales partners. In addition, we newly launched OPTiM Electronic Book Preservation, a related service that uses AI to manage documents such as invoices.」
As part of the rollout of new Corporate DX services, the company expanded use of OPTiM Contract and began providing the related service OPTiM Electronic Book Preservation. - FY2023-Q2AdvancedAnnual report
「In addition to standalone adoption of the service, we also expect it to be adopted by users of Optimal Biz and OPTiM Contract.」
For the new service OPTiM Asset, the company expects deployment not only through standalone adoption but also to existing users of Optimal Biz and OPTiM Contract. - FY2023-Q1AdvancedAnnual report
「For the AI-powered contract management service OPTiM Contract, we obtained the Electronic Transaction Software Legal Requirements Certification (Note 2) from the Japan Image and Information Management Association (JIIMA). Obtaining this certification demonstrates that OPTiM Contract is a service capable of managing electronic data for national tax-related documents, including contracts, in compliance with the amended Act on Preservation of Electronic Books. Iguazu Co., Ltd. has also become a new sales partner. Going forward, we aim to expand sales of OPTiM Contract through Iguazu's approximately 600 partners nationwide.」
As part of the rollout of new Corporate DX services, OPTiM Contract obtained JIIMA certification, giving concrete form to sales expansion through a partner network of approximately 600 companies. - FY2022RestatedAnnual report
「Our group carefully evaluated the services currently being rolled out from various perspectives, including the market's future potential, our group's competitive advantages and market share in each market, and the status of competitors, and determined the priority of the services on which to focus.」
The company continues to select priority services by leveraging its existing customer base and sales network, with a policy of driving sales of flagship services and increasing recurring revenue. - FY2022-Q2AdvancedAnnual report
「Through providing services such as Optimal Biz, our group already has a customer base of 180,000 companies. We will develop and provide new services to this customer base through sales partners. We also announced the new services Optimal Remote Web, Optimal Remote IoT, OPTiM ID+ (Plus), OPTiM Contract and OPTiM Digital Marketing.」
For Corporate DX, which leverages a customer base of 180,000 companies and sales partners, the company announced multiple new services, giving concrete form to their deployment across the existing customer base. - FY2022-Q1AdvancedAnnual report
「Through providing services such as Optimal Biz, our group already has a customer base of 180,000 companies. We will develop and provide new services to this customer base through sales partners. We also announced the new services Optimal Remote Web, Optimal Remote IoT, OPTiM ID+ (Plus), OPTiM Contract and OPTiM Digital Marketing.」
Under Corporate DX, the company leveraged its customer base of 180,000 companies and sales partners to roll out new services for remote support, IoT remote control, identity management, contract management and digital marketing. - FY2021First statedAnnual report
「In Corporate DX, demand for the digitization of office operations, the promotion of remote work, operational efficiency improvements and cost reductions has expanded rapidly due to the impact of COVID-19. Through providing services such as Optimal Biz, we already have a customer base of 180,000 companies. We will develop and provide new services to this customer base through sales partners.」
The company first explicitly identified Corporate DX as an independent growth initiative, deploying new services for operational digitization and efficiency improvements and cost reductions to its existing customer base through sales partners.