Strengthening the Recurring-Revenue Business

「The recurring revenue ratio also steadily improved to 21.4%, up 6.1 percentage points」

「“No.1 Business Support,” a core source of recurring revenue, will focus on increasing the number of contracts held by broadening the scope of support further, while maintaining the rise in average revenue per customer resulting from revisions to basic fees and expanded options.」

「During the consolidated fiscal year, the number of No.1 Business Support contracts held increased from 5,070 to 5,188 year on year, while average revenue per customer increased from ¥12,400 to ¥14,400. Both metrics continued to grow after the number of contracts exceeded 5,000. In addition, collaboration with the newly acquired subsidiary i-Station has accelerated cross-selling of new electricity services and corporate mobile phones, and the company is also focusing on increasing stock revenue.」

「The number of “No.1 Business Support” contracts increased from 5,070 to 5,188 year on year, while average revenue per customer rose from ¥12,400 to ¥14,400. Both metrics continued to grow even after the number of contracts exceeded 5,000.」

「The number of No.1 Business Support implementations, which resolves various corporate management issues, exceeded 5,000 at the end of the previous fiscal year and has continued to increase steadily. In addition to the rise in average revenue per customer following the revision of base fees, the company will focus on increasing the number of contracts held by broadening the scope of support through menu expansion.」

「During the consolidated fiscal year, the stock revenue ratio increased to 15.8% (+1.3% year on year). For No.1 Business Support, the number of contracts held increased to 5,070 (+347 year on year), and average revenue per customer increased to ¥12,400 (+¥1,500 year on year). The company also began offering the new options No.1 Denki and Wix Plan.」

「The number of No.1 Business Support contracts held has remained solid, and ARPU (average revenue per user) has continued to improve.」

「Following the complete overhaul of the No.1 Business Support service menu in October 2023, contracts with new customers have remained solid, and ARPU (average revenue per user) has also gradually improved.」

「The consulting service No.1 Business Support, launched in September 2020 as a solutions sales service, continued to steadily increase its number of contracts. The Company will expand its menu by renewing its services while increasing the number of business consultants and work to raise ARPU (average revenue per user).」

「The consulting service No.1 Business Support, launched in September 2020 as a solutions sales service, continued to steadily increase its number of contracts. The Company will expand its menu by renewing its services while increasing the number of business consultants and work to raise ARPU (average revenue per user).」

「The consulting service No.1 Business Support, launched in September 2020 as a solutions sales service, continued to steadily increase its number of contracts. The Company plans to expand its service lineup while increasing the number of business consultants and raise ARPU (average revenue per user).」

「The consulting service No.1 Business Support, launched in September 2020 as a solutions sales service, continued to steadily increase its number of contracts. The Company plans to expand its service lineup while increasing the number of business consultants and raise ARPU (average revenue per user).」

「The consulting service No.1 Business Support, launched in September 2020 as a solutions sales service, continued to steadily increase its number of contracts. The Company plans to expand its service lineup while increasing the number of business consultants and raise ARPU (average revenue per user).」

「The consulting service No.1 Business Support, launched in September 2020 as a solutions sales service, continued to steadily increase its number of contracts. The Company plans to expand its service lineup while increasing the number of business consultants and raise ARPU (average revenue per user).」

「The Company will continue to expand its service lineup while increasing staff and raise ARPU. It will also assign a business consultant to each customer, strengthen call center functions and increase customer contact points, transitioning to a framework for continuously and systematically understanding customer challenges and needs and further deepening its market-in approach.」

「No.1 Business Support, a consulting business for small and medium-sized enterprises, continued to steadily expand its customer base. The number of “BizCons” providing customer support is also increasing steadily in line with plan, and from the second half of the fiscal year the Company established a framework for expanding recurring revenue by adding new services to its existing core offering.」

「No.1 Business Support, a consulting business for small and medium-sized enterprises that had been operating for approximately 1 year, continued to steadily expand its customer base. The Company is also increasing the number of DX Advisors certified under the DX Mark Certification System and, from the second half of the fiscal year, will establish a support framework for small and medium-sized enterprises facing various management challenges to strengthen its service lineup and expand its customer base.」

「As a solutions sales service, No.1 Business Support, launched in September 2020 to resolve customers’ management challenges, continued to achieve steady growth in the number of contracts」

「The Company plans to continue increasing staff and establish a team of 100 business consultants during the period of the new medium-term management plan.」

「In the support division, despite sluggish counter sales, the Company increased revenue through higher PC rentals, the continued strengthening of maintenance and servicing, and the September launch of “No.1 Business Support ‘Our Right-Hand Man’” as a new recurring-revenue business.」

「In the support division, although maintenance and servicing fees continued to decline, the Company maintained performance at the previous year’s level by strengthening ongoing support, including rental PCs and IT support.」

「Against this backdrop, our group positioned “strengthening the stock-based business,” “ongoing systems investment,” “strengthening the lineup of proprietary products” and “strengthening alliances and expanding channels” as the foundations of its growth strategy, and worked to expand its business through the introduction of an ERP system and the use of M&A.」

「The Group recognizes improving the ratio of recurring revenue, while strengthening trust-based relationships with customers, as an important challenge in securing a high growth rate over the medium to long term. To this end, it will strengthen its recurring-revenue business by providing ongoing services, including support for OA-related products, maintenance services for information security equipment and website operations management, as well as attractive monthly subscription services for customers.」

「In the support division, the number of orders for IT support services remained solid and was generally in line with expectations.」

「In the support division, the volume of IT support services remained solid and was generally in line with expectations.」

「The Group recognizes improving the ratio of recurring revenue, while strengthening trust-based relationships with customers, as an important challenge in securing a high growth rate over the medium to long term. To this end, it will strengthen its recurring-revenue business by providing ongoing services, including support for OA-related products, maintenance services for information security equipment and website operations management, as well as attractive monthly subscription services for customers.」

「In the System Support Business, the Company continued to expand its in-house maintenance services, and revenue from maintenance and servicing remained solid.」

「In the System Support Business, the expansion of in-house MFP maintenance services accompanying the increase in staff led to more maintenance customers and higher revenue.」

「The Group recognizes improving the ratio of recurring revenue, while strengthening trust-based relationships with customers, as an important challenge in securing a high growth rate over the medium to long term. To this end, it will strengthen its recurring-revenue business by providing ongoing services, including support for OA-related products, maintenance services for information security equipment and website operations management, as well as attractive monthly subscription services for customers.」

「Revenue from maintenance and servicing of information security products remained solid.」

「Meanwhile, maintenance for information security products and office mail-order sales remained solid, enabling the Company to secure revenue.」

「The Group recognizes improving the ratio of recurring revenue, while strengthening trust-based relationships with customers, as an important challenge in securing a high growth rate over the medium to long term.」