Developing professionals with strong interpersonal sensitivity and customer service skills
First written in FY2016-Q3. 4 of 8 entries say "Advanced", first in FY2016. Latest entry: FY2025.
Axas Holdings moved to the "Worse" side of this theme in 2025.
0 other companies' latest entry also says "Softened".
- FY2025SoftenedAnnual report
「Number of in-house training sessions, including the Staff Code of Conduct 30 sessions 10 sessions」
The actual number of in-house training sessions was 10 against a target of 30, down from 79 in the previous fiscal year. The Sports Spirit Support Program was used 10 times. - FY2024AdvancedAnnual report
「Number of in-house training sessions, including the Staff Code of Conduct 30 sessions 79 sessions” “Number of uses of the Sports Spirit Support Program No target set 10」
We conducted 79 in-house training sessions, including training on the Staff Code of Conduct, against a target of 30, and the Sports Spirit Support Program was used 10 times. - FY2023AdvancedAnnual report
「Metric Target Actual Number of in-house training sessions, including the Staff Code of Conduct 30 sessions 34 sessions Number of uses of the Sports Spirit Support Program No target set 9」
We conducted 34 in-house training sessions, including training on the Staff Code of Conduct, against a target of 30, and the Sports Spirit Support Program was used 9 times. Initiatives for human resources development and employee support were disclosed together with their metrics and actual results. - FY2021RestatedAnnual report
「While honing our sensitivity each day through domestic and overseas study visits and other activities, we actively pursue customer service training, which is fundamental to the retail industry, and the development of executive candidates through training programs and outsourced customer satisfaction (CS) surveys」
Continues the policy of developing professional personnel through study visits, training, CS surveys and executive-candidate development. - FY2017RestatedAnnual report
「We will continue to hone our sensitivity through domestic and overseas study visits and other activities, while actively pursuing customer service training, which is fundamental to the retail industry, and the development of executive candidates through training programs and outsourced customer satisfaction (CS) surveys, thereby developing personnel with a professional mindset.」
The annual report again presents the policy of developing specialized personnel through study visits, training, CS surveys and executive-candidate development. - FY2017-Q2AdvancedAnnual report
「As a result of increasing the number of sales staff, we strengthened our approach to new customers and made detailed proposals to existing customers. The benefits of exhibiting at various trade shows, mainly for original products, are also gradually emerging.」
States that the wholesale business increased its sales staff, approached new customers and made proposals to existing customers, with the effects of these measures beginning to emerge. - FY2016AdvancedAnnual report
「We regularly conducted customer service role-playing exercises by assigning sales staff and customer roles, and worked to strengthen our sales capabilities.」
States that measures to strengthen customer service and sales capabilities, including regular customer service role-playing exercises, are in the implementation phase. - FY2016-Q3First statedAnnual report
「We will continue to hone our sensitivity through domestic and overseas study visits and other activities, while actively pursuing customer service training, which is fundamental to the retail industry, and the development of executive candidates through training programs and outsourced customer satisfaction (CS) surveys, thereby developing personnel with a professional mindset.」
Identifies study visits, training, CS surveys and executive-candidate development as specific human resources development measures.