Integrated Capabilities Across Internet Services and Physical Stores
First written in FY2018. 7 of 9 entries say "Advanced", first in FY2019-Q1. Latest entry: 2026-08-10.
3 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「In the brokerage business, the number of online inquiries for residential leasing brokerage increased, resulting in performance exceeding the previous year's results.」
The company stated that the increase in internet-based inquiries led to residential leasing brokerage performance exceeding the previous year, updating the track record for internet-based customer acquisition. - FY2025-H1AdvancedAnnual report
「In the brokerage business, residential leasing brokerage benefited from an increase in online inquiries, resulting in performance exceeding the previous year's results.」
Online inquiries for residential leasing brokerage increased, and residential leasing brokerage results exceeded the previous year. Results from internet-based customer acquisition were added. - FY2024AdvancedAnnual report
「Strengthening DX across the business is one of the key policies of the business strategy. As consumers become increasingly digital, this will lead not only to greater customer satisfaction but also to improved employee operating efficiency and labour productivity, making work-style reform possible.」
The company explicitly positioned its existing internet services and store-based operations as strengthening DX under its business strategy, and clarified their relationship with customer satisfaction, operating efficiency and improved labour productivity. - FY2020-Q3AdvancedAnnual report
「The number of store visits was down approximately 23% year on year in May, but recovered to a decline of approximately 14% in June, and is expected to recover gradually going forward. Meanwhile, despite the decline in store visits noted above, online inquiries through the company's website and portal sites were up approximately 44% year on year in May and approximately 32% in June, substantially exceeding the previous year's levels.」
Store visits recovered from a year-on-year decline of approximately 23% in May to approximately 14% in June, while online inquiries through the company's website and portal sites increased approximately 44% in May and approximately 32% in June. - FY2019-Q2RestatedAnnual report
「For sales brokerage, the company actively used its own website and real estate portals, focusing on attracting customers.」
The company continues to pursue a policy of combining internet-based customer acquisition with its store and brokerage businesses. - FY2019-Q1AdvancedAnnual report
「In rental brokerage, the number of brokerage transactions generated by online inquiries exceeded budget, while in purchase and sale brokerage, the number of closings generated by store-visit inquiries exceeded budget.」
Brokerage and closing results exceeded budget through both internet-based and in-store channels. - FY2018First statedAnnual report
「In addition to technology-based services using the internet, centered on its online branches, the company regards its ability to propose products based on market conditions at physical stores as a key priority, creating a business environment that enhances its overall capabilities.」
In addition to conventional store openings and geographic expansion, the company regards information provision using IT and the proposal capabilities of its stores as sources of competitive strength.