Maruchiyo Yamaokaya (3399) · TargetAggregation and sharing of customer feedback data
Complaint Reduction
First written in FY2023. . Latest entry: FY2026-H1.
3entries
3years
0from disclosures
How it moved
Same theme, other companies
Improving Service Quality through Customer Satisfaction Surveys, Training and Contractor ManagementA theme 26 companies write about · 1 as a headwind · 26 as a tailwind
The whole theme swung hardest in 2024: 1 of 10 companies on the "Worse" side.
0 other companies' latest entry also says "Other".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 26 companies compared. The sentences above are computed from all 26.Full recordFilings, disclosures and news, newest first
- FY2026-H1Aggregation and sharing of customer feedback dataAnnual report
「The company also regularly aggregates and shares internally the feedback and other comments received by the Customer Relations Office.」
As a means of reducing complaints and addressing customer feedback, the company has established a process for regularly aggregating feedback received by the Customer Relations Office and sharing it internally. - FY2025Development of specific complaint-response measuresAnnual report
「Complaint response and improvement through the Customer Relations Office」
The company identified response and improvement measures through the Customer Relations Office as means of reducing complaints. - FY2023First statedAnnual report
「Improving QSC and reducing complaints.」
The company newly identified complaint reduction as a goal alongside improving QSC as one item in its sales strategy.