Announced details
Assistance requests when using railways, guidance and assistance at stations, regional transportation DX
Approximately 80% of Seibu Railway's station and onboard staff have obtained the Universal Manners Certification (Railways).
In 2023, the companies jointly developed the Universal Manners Certification (Railways) for railway operators. They will jointly conduct a pilot project linking Mirairo ID with Seibu Railway's operations support system for station staff.
Head office: Tokorozawa, Saitama Prefecture; Representative Director and President: Ogawa Shuichiro (小川周一郎). Railway operator.
Universal Manners Certification (Railways)
Seibu Railway stations, excluding Kotake-mukaihara Station
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Ministry of Land, Infrastructure, Transport and Tourism, "Regional Transportation DX Promotion Project COMmmmONS"; Mirairo reference release dated 27 April 2026; reference release on the 2023 joint development with Seibu Railway
| Item | Details |
|---|---|
| Names of Products / Services Covered | Mirairo ID, a disability identification service, Advance Assistance Request Service, Operations Support System for Assisting Passengers with Mobility Restrictions |
| Counterparty | Seibu Railway Co., Ltd. |
| Counterparty overview | Head office: Tokorozawa, Saitama Prefecture; Representative Director and President: Ogawa Shuichiro (小川周一郎). Railway operator. |
| Relationship with the Company | In 2023, the companies jointly developed the Universal Manners Certification (Railways) for railway operators. They will jointly conduct a pilot project linking Mirairo ID with Seibu Railway's operations support system for station staff. |
| Launch date | Advance assistance requests scheduled to begin on 7 December 2026; assistance services scheduled to begin on 8 December 2026 |
| Applicable area | Assistance requests when using railways, guidance and assistance at stations, regional transportation DX |
| Award/certification name | Universal Manners Certification (Railways) |
| Location | Seibu Railway stations, excluding Kotake-mukaihara Station |
| Location scale | Seibu Railway stations, excluding Kotake-mukaihara Station |
| Quantitative Effects | Approximately 80% of Seibu Railway's station and onboard staff have obtained the Universal Manners Certification (Railways). |
| Source | Ministry of Land, Infrastructure, Transport and Tourism, "Regional Transportation DX Promotion Project COMmmmONS"; Mirairo reference release dated 27 April 2026; reference release on the 2023 joint development with Seibu Railway |
Items this document does not state (7)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.As part of the Ministry of Land, Infrastructure, Transport and Tourism's regional transportation DX promotion project, COMmmmONS, the project will assess the standardization of assistance request procedures, which differ among railway operators, implementation of a standard API, improvements in passenger convenience and greater efficiency in station operations. Seibu Railway and Mirairo have jointly developed the Universal Manners Certification (Railways), and approximately 80% of the company's station and onboard staff have obtained certification, which was also cited as a reason for selecting it as the pilot site.