Agreements reached under this partnership
Business alliance- 1
We will work to build a system under which, when a user submits an assistance request through Mirairo ID, the information is shared with the relevant railway operators through Hitachi’s Mobility Assistance Service for Persons with Mobility Limitations.
- 2
Enabling smooth assistance requests through Mirairo ID, which users access regularly.
- 3
Even when the journey from the departure station to the destination station spans multiple railway operators, including transfers, the process can be completed through a one-stop service.
- 4
This will support seamless mobility assistance, including transfers, and promote more secure railway travel.
- 5
Creating new points of contact with more than 650,000 Mirairo ID users and improving access to assistance services.
- 6
Supporting more efficient confirmation of request details and arrangements for station staff by digitizing assistance reception operations currently centered on telephone calls.
- 7
Streamlining the transfer and sharing of information among operators, contributing to improved assistance quality and greater operational efficiency.
These are items that the documents state the two companies will work on. The lines above and below represent arrangements between the two companies.
| Item | Details |
|---|---|
| Name of alliance partner | Hitachi,Ltd. |
| Alliance partner's business activities | Provision of an operations support service for assisting passengers with mobility constraints |
| Alliance partner's location | Chiyoda-ku, Tokyo |
| Type of alliance | Business alliance |
| Details of the alliance | We will work to build a system under which, when a user submits an assistance request through Mirairo ID, the information is shared with the relevant railway operators through Hitachi’s Mobility Assistance Service for Persons with Mobility Limitations., Enabling smooth assistance requests through Mirairo ID, which users access regularly., Even when the journey from the departure station to the destination station spans multiple railway operators, including transfers, the process can be completed through a one-stop service., This will support seamless mobility assistance, including transfers, and promote more secure railway travel., Creating new points of contact with more than 650,000 Mirairo ID users and improving access to assistance services., Supporting more efficient confirmation of request details and arrangements for station staff by digitizing assistance reception operations currently centered on telephone calls., Streamlining the transfer and sharing of information among operators, contributing to improved assistance quality and greater operational efficiency. |
Items this document does not state (18)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because procedures for requesting assistance differ by railway operator, creating a burden for users, while railway operators also face substantial work in checking requests, arranging station staff and sharing information among operators, with improving efficiency in operations centered on telephone and fax use remaining a challenge.