Rental brokerage services using remote property viewings
First written in FY2020-Q3. 7 of 14 entries say "Restated". Latest entry: FY2025-H1.
1 other company's latest entry also says "Restated".
- FY2025-H1RestatedAnnual report
「The Company has improved the customer experience in home searches by strengthening web-based customer acquisition through an enhanced advertising strategy and non-face-to-face services, including remote customer service, VR property viewings and an electronic-contracting package using AMBITION Sign, the Company’s proprietary electronic signature based on blockchain (distributed ledger) technology.」
The Company explained that it had continued providing non-face-to-face rental brokerage services, including remote customer service, VR property viewings and electronic-contracting packages, thereby improving the customer experience. - FY2024-Q3RestatedAnnual report
「In addition to web-based customer acquisition through an enhanced advertising strategy and customer acquisition measures such as remote customer service and virtual reality property viewings, we are improving the customer experience in apartment searches by strengthening non-face-to-face services, including an electronic contract package using our proprietary blockchain (distributed ledger) technology-based electronic signature, “AMBITION Sign.”」
The Company explained that it had continued providing non-face-to-face rental brokerage services combining web-based customer acquisition, remote customer service, VR property viewings and the electronic-contracting package using AMBITION Sign, thereby improving the customer experience. - FY2024-Q1RestatedAnnual report
「The Company has improved the customer experience in home searches by strengthening web-based customer acquisition through an enhanced advertising strategy and non-face-to-face services, including remote customer service, VR property viewings and an electronic-contracting package using AMBITION Sign, the Company’s proprietary electronic signature based on blockchain (distributed ledger) technology.」
The Company explained that it had continued providing non-face-to-face rental brokerage services combining web-based customer acquisition, remote customer service, VR property viewings and the electronic-contracting package using AMBITION Sign, thereby improving the customer experience. - FY2023-Q3RestatedAnnual report
「During the cumulative third-quarter consolidated period, the Company continued selling ラクテック, the AI × RPA tool of subsidiary Re-Tech RaaS, expanded the functionality of ラクテック自動入力, released in the previous fiscal year, and strengthened sales. ルムコン, the Group’s first B2C matching service and a home-search app, also increased its number of registered users.」
The Company continues to sell and expand the functionality of its AI × RPA tool and increase the number of registered users of ルムコン. - FY2023-Q2RestatedAnnual report
「We are implementing customer acquisition measures, including online customer acquisition through an enhanced advertising strategy and enhanced non-face-to-face services such as remote customer service, VR property viewings and electronic contracts.」
The Company continues to provide non-face-to-face rental brokerage services, including remote customer service, VR property viewings and electronic contracting. - FY2023-Q1RestatedAnnual report
「We are implementing customer acquisition measures, including online customer acquisition through an enhanced advertising strategy and enhanced non-face-to-face services such as remote customer service, VR property viewings and electronic contracts.」
The Company continues to provide rental brokerage services through non-face-to-face measures, including remote customer service, VR property viewings and electronic contracting. - FY2022RestatedAnnual report
「From March 2022, the Company also began providing AMBITION Sign, its proprietary electronic signature using blockchain (distributed ledger) technology. This enabled customers to conclude contracts easily while holding a video conference with a sales representative on a smartphone or PC.」
The Company added its proprietary electronic signature, which enables customers to conclude contracts while holding a video conference on a smartphone or PC, to its non-face-to-face services such as remote customer service and electronic contracting. - FY2022-Q3AdvancedAnnual report
「In March 2022, the Company also began providing AMBITION Sign, its proprietary electronic signature using blockchain (distributed ledger) technology. Customers can conclude contracts easily while holding a video conference with a sales representative on their smartphone or PC.」
The Company added its proprietary electronic signature, which enables customers to conclude contracts while holding a video conference on a smartphone or PC, to its non-face-to-face services such as remote customer service and electronic contracting. - FY2022-Q1AdvancedAnnual report
「We also focused on developing an electronic-contract package by integrating the IT Explanation of Important Matters with the electronic contract system “CloudSign” of Bengo4.com,Inc., and began a test rollout in the rental brokerage business in August.」
The Company expanded its non-face-to-face services beyond remote customer service and VR property viewings to the pilot introduction in the rental brokerage business of an electronic-contracting package linking IT-based explanations of important matters with CloudSign. - FY2021AdvancedAnnual report
「In February 2021, the Group was certified as a registered provider in a social experiment involving IT-based explanations of important matters (IT重説), enabling it to electronically execute contracts for explanations of important matters in addition to the online explanations it had previously promoted.」
Certification as a registered operator for IT-based explanations of important matters expanded the scope of non-face-to-face services to include electronic contracting of important-matters explanation documents. - FY2021-Q3AdvancedAnnual report
「During the cumulative third quarter of the current consolidated fiscal year, the introduction of the AI×RPA tool “Rakutech” successfully reduced staffing for data-entry operations and significantly increased customer inquiries. In addition, web-based customer acquisition driven by a stronger advertising strategy has been performing well, and measures such as strengthening non-face-to-face services, including remote customer service, VR property viewings and electronic contracts, have been effective.」
The Company explained that, in addition to non-face-to-face services such as remote customer service, VR property viewings and electronic contracting, the introduction of ラクテック improved operating efficiency and increased the number of inquiries, contributing to the rental brokerage business returning to profitability. - FY2021-Q1AdvancedAnnual report
「Online customer acquisition driven by the strengthened advertising strategy has been strong, while customer acquisition initiatives such as enhanced non-face-to-face services, including remote customer service, virtual reality viewings and electronic contracts, have been successful, and segment performance is recovering.」
The Company explained that strengthening non-face-to-face services, including remote customer service, VR property viewings and electronic contracting, was effective as a customer-acquisition measure and contributed to a recovery in the rental brokerage business. - FY2020AdvancedAnnual report
「As the importance of remote customer service and remote property viewings has increased during the COVID-19 pandemic, the Company is strengthening non-face-to-face services, including electronic contracting.」
The Company is strengthening non-face-to-face services, including remote customer service, remote property viewings and electronic contracting. - FY2020-Q3First statedAnnual report
「Although the Company conducted remote property viewings, revenue was substantially below the initial assumptions because demand from both students and corporate customers declined.」
The Company disclosed that it was conducting remote property viewings for rental brokerage under the impact of COVID-19. This was a specific non-face-to-face measure to offset declines in student and corporate demand.