Non-face-to-face sales and work arrangements in response to COVID-19
First written in FY2020. 2 of 4 entries say "Advanced", first in FY2021-Q1. Latest entry: FY2022.
31 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「As a measure against COVID-19, and in accordance with government guidelines, the Company is working to create an environment in which customers can seek advice with peace of mind by encouraging remote work, holding open houses without face-to-face contact and enhancing the property information posted online.」
The company continues to use remote work, open houses without face-to-face contact, expanded online property information, web conferences and training as measures for non-face-to-face sales and work arrangements. - FY2021AdvancedAnnual report
「Under these circumstances, the Company implemented infection-prevention measures for employees, including wearing masks, thorough handwashing and a system for reporting health conditions. It also asked customers to understand its infection-prevention measures, including installing transparent partitions on reception tables and offering unmanned viewings of homes for sale, whereby customers view the homes themselves without an accompanying sales representative.」
In addition to the existing measures of remote work, sales without face-to-face contact and web conferences, the company specified measures including transparent partitions, unmanned viewings, masks, handwashing and health-condition reporting. - FY2021-Q1AdvancedAnnual report
「In its real estate trading business, the Company actively sold its own properties by conducting efficient advertising centered on the web to acquire properties, while also introducing properties without face-to-face contact in part to ensure safety.」
As an infectious disease measure, the company incorporated property introductions without face-to-face contact into its actual sales activities and, together with web advertising, increased sales by 30 properties year on year. - FY2020First statedAnnual report
「As a measure against COVID-19, and in accordance with government guidelines, the Company is working to create an environment in which customers can seek advice with peace of mind by encouraging remote work, holding open houses without face-to-face contact and enhancing the property information posted online. Internally, the Company is avoiding direct face-to-face contact as much as possible and holding web conferences to improve communication, while taking the opportunity to actively conduct study sessions and training to strengthen sales capabilities.」
In response to the spread of the disease, the company set out specific sales and work methods for the first time, including remote work, open houses without face-to-face contact, enhanced property information, web conferences and online training.