Maintaining customer traffic at existing stores and declining average spend per customer
First written in FY2022-Q1. 10 of 15 entries say "Reframed", first in FY2022-Q2. Latest entry: FY2027-H1.
United Super Markets Holdings moved to the "Worse" side of this theme in 2022, 2 years after the typical company in this theme (2020).
The whole theme swung hardest in 2020: 16 of 44 companies on the "Worse" side.
8 other companies' latest entry also says "Worsened".
- FY2027-H1WorsenedAnnual report
「In addition, because customer numbers and items purchased per customer fell below expectations, gross profit was below plan.」
At existing stores, customer numbers and items purchased per customer fell below expectations, contributing to the shortfall in gross profit against plan. - FY2026MitigatedAnnual report
「At Maruetsu, both customer traffic and average spend per customer exceeded the same quarter of the previous year, resulting in higher operating revenue.」
At Maruetsu, both customer traffic and average spend per customer exceeded the same quarter of the previous year, indicating an improvement from the previous downward trend in both metrics. - FY2026-H1MitigatedAnnual report
「At Maruetsu, both customer traffic and average spend per customer exceeded the same quarter of the previous year, securing higher operating revenue.」
Regarding existing-store customer trends, both customer traffic and average spend per customer at Maruetsu exceeded the same quarter of the previous year, indicating an improvement from the previous downward trend in both metrics. - FY2025-H1ReframedAnnual report
「At Kasumi, customer traffic was recovering and average spend per customer exceeded the same quarter of the previous year, resulting in higher operating revenue. However, the gross profit margin deteriorated by 0.9% from the same quarter of the previous year, and the change in the tax rate for the size-based corporate tax also had an impact, resulting in a ¥1.2 billion year-on-year decline in net income.」
At Kasumi, customer traffic was recovering and average spend per customer exceeded the same quarter of the previous year, while the gross profit margin deteriorated by 0.9% year on year and net income declined by ¥1.2 billion. - FY2024-Q3ReframedAnnual report
「During the cumulative third quarter of the current consolidated fiscal year, customer traffic across the group was on a recovery trend, and average spend per customer exceeded the same quarter of the previous year because the increase in unit prices per item offset the decline in items purchased per customer.」
While the recovery trend in customer traffic continued, higher unit prices per item offset the decline in items purchased, and average spend per customer rose above the same quarter of the previous year. - FY2024-Q2ReframedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, customer traffic across the group was on a recovery trend, but the number of items purchased per customer declined, causing average spend per customer to fall below the same quarter of the previous year.」
While customer traffic was described as being on a recovery trend, declining items purchased per customer resulted in average spend per customer falling below the same quarter of the previous year. - FY2024-Q1ReframedAnnual report
「Revenue exceeded the same quarter of the previous year as existing-store customer traffic recovered.」
The description of existing-store customer trends was updated from specific customer traffic and average-spend ratios to an explanation that the recovery in customer traffic drove revenue growth. Meanwhile, average spending per person was below the same quarter of the previous year. - FY2023-Q2ReframedAnnual report
「On a same-store basis versus the same quarter of the previous year, customer traffic was 98.1% and average spend per customer was 98.8%.」
Existing-store customer traffic rose from 97.7% in FY2023-Q1 to 98.1%, while average spend per customer was 98.8%. Both metrics were updated as customer trends below the same quarter of the previous year. - FY2023-Q1ReframedAnnual report
「On a same-store basis versus the same quarter of the previous year, customer traffic was 97.7% and average spend per customer was 98.8%.」
Existing-store customer trends were updated: customer traffic was 97.7% year on year, and average spend per customer was 98.8%. Compared with the previous full-year figures of 99.5% for customer traffic and 98.1% for average spend per customer, customer traffic declined further while average spend per customer increased slightly. - FY2022ReframedAnnual report
「At existing stores, customer traffic was 99.5% and spend per customer was 98.1% of the previous year.」
Existing-store customer trends were updated: customer traffic was 99.5% of the previous fiscal year, and average spend per customer was 98.1%. Both metrics were below the previous year for the full fiscal year. - FY2022-Q3ReframedAnnual report
「At existing stores, customer traffic was 100.0% and spend per customer was 97.6% of the same quarter of the previous year.」
Existing-store customer trends were updated: customer traffic changed from 100.3% to 100.0% year on year, while spend per customer changed from 96.4% to 97.6%. - FY2022-Q2ReframedAnnual report
「At existing stores, customer traffic was 100.3% and spend per customer was 96.4% of the same quarter of the previous year.」
Existing-store customer trends were updated: customer traffic changed from 99.9% to 100.3% year on year, while spend per customer changed from 94.4% to 96.4%. - FY2022-Q1First statedAnnual report
「At existing stores, customer traffic was 99.9% and spend per customer was 94.4% of the same quarter of the previous year.」
The quarter’s customer trends showed that customer traffic at existing stores was roughly unchanged from the previous year, while spend per customer declined to 94.4%.