Promoting Repeat Purchases and Enhancing After-Sales Service
First written in FY2016. 4 of 6 entries say "Advanced", first in FY2017. Latest entry: FY2022-Q1.
The whole theme swung hardest in 2020: 1 of 9 companies on the "Worse" side.
10 other companies' latest entry also says "Restated".
- FY2022-Q1RestatedAnnual report
「Retaining customers acquired through the increase in e-commerce users accompanying the spread of COVID-19」
Regarding the increase in e-commerce users triggered by the COVID-19 pandemic, we are reaffirming, in the context of promoting repeat purchases, our policy of retaining the customers acquired. - FY2021AdvancedAnnual report
「Members: 1,205,933 Repeat customers: 185,169 One-time customers: 679,017 Repeat purchase rate: 21.4%」
The number of members, the number of repeat customers and the repeat purchase rate all increased, with the repeat purchase rate rising from 20.8% previously to 21.4%. - FY2020AdvancedAnnual report
「Fiscal year 48 February 2020 Members: 1,094,573 Repeat customers: 161,875 One-time customers: 614,564 Repeat purchase rate: 20.8%」
The number of repeat customers increased from 148,089 to 161,875, while the repeat purchase rate was 20.8%. - FY2019AdvancedAnnual report
「Fiscal year 47 February 2019 Members: 1,097,099 Repeat customers: 148,089 One-time customers: 563,024 Repeat purchase rate: 20.8%」
For fiscal year 47, a six-month financial period resulting from a change in the fiscal year-end, we disclosed 1,097,099 members, 148,089 repeat customers and a 20.8% repeat purchase rate. - FY2017AdvancedAnnual report
「We are focusing on improving the repeat purchase rate by encouraging customers who make an initial purchase to make a second purchase, and are therefore working to respond promptly when they make their initial purchase and enhance our after-sales service.」
We continued measures to promote repeat purchases. For the fiscal year ended August 2017, the number of repeat customers was 143,920 and the repeat purchase rate was 20.9%. Both increased from 130,644 repeat customers and a 20.5% repeat purchase rate in the previous fiscal year. - FY2016First statedAnnual report
「We are focusing on improving the repeat purchase rate by encouraging customers who make an initial purchase to make a second purchase, and are therefore working to respond promptly when they make their initial purchase and enhance our after-sales service.」
To encourage first-time purchasers to make a second purchase, we are working to provide prompt initial support and enhance after-sales service.