Customer Retention and Customer Service and Service Enhancement

「In its principal Yellow Hat business, the company is planning to convert stores into designated vehicle inspection facilities to improve customer convenience and further expand earnings. It is proceeding with the conversion of 4 existing stores during the fiscal year ending March 2027, while encouraging employees to obtain mechanic qualifications and focusing on education that promotes personal development.」

「In its principal Yellow Hat business, the company focused on expanding vehicle inspections and service sales, while strengthening member acquisition by actively promoting web-based service bookings, including through app members, and worked to improve operating efficiency. The increase in web-based service bookings stabilized customer visits and sales progressed favorably, but profits were substantially below the same period of the previous year, mainly because higher tire procurement prices increased the cost of sales.」

「As consumers became increasingly focused on saving money, the company worked to improve its ability to attract customers, acquire new customers and increase repeat customers by actively opening and relocating stores and converting Yellow Hat stores into designated vehicle inspection facilities, so that each customer would be satisfied and return.」

「To satisfy each customer and encourage repeat visits, the company has focused on face-to-face customer service in the post-COVID era and worked to improve its ability to attract customers and retain them.」

「In the Yellow Hat business, the company focused on member acquisition and sales of car maintenance services centered on vehicle inspections to restore customer visits, which had declined during the COVID-19 pandemic. However, due to sluggish consumer spending on winter products, including the main seasonal product, winter tires, as a result of the mild winter, as well as lower selling prices, sales remained broadly flat during the cumulative third quarter, while the gross margin deteriorated.」

「In the Yellow Hat business, the company focused on sales of car maintenance services centered on vehicle inspections to restore customer visits, which had declined during the COVID-19 pandemic. However, as summer-tire sales peaked in March 2023 due to repeated price increases and the resulting rush demand, sales remained broadly flat during the cumulative first quarter.」

「In its principal Yellow Hat business, sales progressed favorably during the cumulative third quarter, partly because tire-related sales remained strong due to repeated price increases and the resulting rush demand, while gross profit improved as the company focused on sales of car maintenance services such as vehicle inspections.」

「In the Yellow Hat business, sales progressed favorably during the cumulative second quarter, partly because tire sales remained strong due to repeated price increases and the resulting rush demand, while gross profit improved as the company focused on sales of car maintenance services such as vehicle inspections.」

「Amid these conditions, the company adopted “Victory Through Initiative” as its corporate policy and implemented proactive sales initiatives, including a focus on securing vehicle inspection bookings and acquiring members. The entire company worked together to secure gross profit by maintaining customer visits.」

「The company adopted “Victory Through Initiative” as its corporate policy and implemented proactive sales initiatives, including a focus on securing vehicle inspection bookings and acquiring members. The entire company worked together to secure gross profit by maintaining customer visits.」

「In the Yellow Hat business, the company will strengthen the provision of car maintenance services, including polymer coatings and bodywork, centered on acquiring vehicle inspections, in order to reduce its dependence on seasonal-tire sales driven by snowfall and steadily generate high gross margins. It will also seek to generate sales of products such as tires and batteries through vehicle inspection and maintenance services.」

「Continuing from the previous fiscal year, the company has strengthened car maintenance services and expanded its house-card membership base, centered on vehicle inspections, while focusing on securing stable profits unaffected by climate change.」

「In its principal Yellow Hat business, the company continued from the previous fiscal year to strengthen car maintenance services and expand its house-card membership base, centered on vehicle inspections, while focusing on securing stable profits unaffected by climate change.」

「In its principal Yellow Hat business, the company continued from the previous fiscal year to strengthen car maintenance services and expand its house-card membership base, centered on vehicle inspections, while focusing on securing stable profits unaffected by climate change.」

「The company has focused on strengthening car maintenance services and expanding its house-card membership base, centered on vehicle inspections, to secure stable profits unaffected by climate change.」

「In its principal Yellow Hat business, the company strengthened car maintenance services centered on vehicle inspections and expanded its house-card membership base, while focusing on securing stable profits unaffected by climate change. It also displayed large quantities of winter tires to maximize sales during snowfall. Snowfall occurred mainly in the Tohoku region in December, and sales progressed steadily.」

「In its principal Yellow Hat business, the company has strengthened car maintenance services centered on vehicle inspections and expanded its house-card membership base, while focusing on securing stable profits unaffected by climate change.」

「In its principal Yellow Hat business, the company has strengthened car maintenance services centered on vehicle inspections and expanded its house-card membership base, while focusing on securing stable profits unaffected by climate change.」

「The company has focused on securing stable, climate-independent profits by strengthening the acquisition of vehicle inspections, increasing related tire sales and oil-change volumes, and expanding labor revenue from car maintenance services such as polymer coatings and bodywork.」

「In its principal Yellow Hat business, the company has focused on securing stable, climate-independent profits by strengthening the acquisition of vehicle inspections, increasing related tire sales and oil-change volumes, and expanding labor revenue from car maintenance services such as polymer coatings and bodywork.」

「The company has focused on securing stable, climate-independent profits by strengthening the acquisition of vehicle inspections, increasing related tire sales and oil-change volumes, and expanding labor revenue from car maintenance services such as polymer coatings and bodywork.」

「① The Yellow Hat business will strengthen the following areas to secure gross profit. ・Increase related tire sales and oil changes by strengthening efforts to attract customers for vehicle inspections. ・Strengthen labor revenue from car maintenance, including polymer coatings and body repairs.」

「In the Yellow Hat business, the company's main business, the company continued to enhance car maintenance, centered on vehicle inspections and maintenance as a medium- to long-term initiative, and to strengthen sales of service-related products as a priority sales area.」

「In the Yellow Hat business, the group's main business, the company continued to enhance car maintenance, centered on vehicle inspections and maintenance as a medium- to long-term initiative, and to strengthen sales of service-related products as a priority sales area.」

「In the Yellow Hat business, the group's main business, the company continued to strengthen its service division, centered on vehicle inspections and maintenance as a priority sales area, and to boost sales of service-related products as part of its medium- to long-term initiatives. Sales of high-gross-margin products such as drive recorders and ETC 2.0 were relatively strong amid changes in traffic conditions and new infrastructure, but sales of high-priced products such as navigation systems and aluminum wheels remained challenging as consumers continued to favor frugality.」

「As a priority sales initiative at Yellow Hat, the company continued to strengthen its service division, centered on vehicle inspections and maintenance, as it had the previous year, while actively working to acquire card members with high repeat rates.」