Improving customer contact and service by increasing sales staff and expanding delivery routes
First written in FY2018-Q3. 2 of 3 entries say "Advanced", first in FY2023-Q3. Latest entry: FY2023.
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- FY2023AdvancedAnnual report
「In the food-delivery business, we introduced a tool for visualizing customer information at all sales offices, organized efficient delivery routes and developed new customers, and verified population ratios by region and age group while conducting sales activities with the characteristics of each area in mind. We also examined and analyzed issues by delivery route and worked to improve the customer retention rate.」
We introduced a customer-information visualization tool at all sales offices and gave concrete form to efforts involving delivery-route planning, regional and age-group analysis, new-customer development, and improved customer retention. - FY2023-Q3AdvancedAnnual report
「In the food-delivery business, we introduced a tool for visualizing customer information at all sales offices, organized efficient delivery routes and developed new customers, and verified population ratios by region and age group while conducting sales activities with the characteristics of each area in mind.」
We introduced a tool for visualizing customer information at all sales offices, giving concrete form to efforts to optimize delivery routes and develop customers based on regional and age-group analysis. - FY2018-Q3First statedAnnual report
「In the food-delivery business, we sought to increase opportunities for contact with customers and improve service by adding sales staff and increasing the number of delivery routes by 9 from the previous year.」
We increased the number of sales staff and delivery routes by 9 from the previous year, seeking to increase customer contact opportunities and improve service.