visumo (303A) · InitiativeRestated
A customer success structure supporting customers from implementation through adoption and use, while maintaining a low churn rate
First written in FY2025. 1 of 3 entries say "Cited as achieved", first in 2026-05-08. Latest entry: FY2026.
3entries
2years
1from disclosures
How it moved
Same theme, other companies
Reducing Churn Through Enhanced Service Functionality and Customer SuccessA theme 19 companies write about · 8 as a headwind · 11 as a tailwind
The whole theme swung hardest in 2021: 1 of 7 companies on the "Worse" side.
4 other companies' latest entry also says "Restated".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 19 companies compared. The sentences above are computed from all 19.Full recordFilings, disclosures and news, newest first
- FY2026RestatedAnnual report
「The Company assigns a dedicated customer success specialist to each client and provides support from implementation through operational adoption and actual use.」
The Company continues to operate a customer success structure that conducts interviews to understand implementation objectives, supports implementation, proposes ways to use the service and recommends KPI improvements. - 2026-05-08Cited as achievedFinancial Results Presentation
「The churn rate has remained around 1%, and we continue to maintain a low churn rate.」
The company cited quarterly gross revenue churn rates as actual results supporting its continued low churn rate. - FY2025First statedAnnual report
「The Company assigns a dedicated customer success specialist to each client and provides support from implementation through operational adoption and actual use. It maintains a churn rate of around 1% by strengthening support for client companies.」
The Company improves utilization and satisfaction and manages churn by clarifying implementation objectives, supporting implementation, proposing ways to use the service and recommending KPI improvements.