Enhancing Q.S.C.A.
First written in FY2017-Q1. 10 of 14 entries say "Restated". Latest entry: FY2026.
19 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「In store operations, we thoroughly implemented improvement initiatives aimed at further enhancing customer service and service quality.」
The company continues its store operating policy of improving customer service and service quality. - FY2026-H1RestatedAnnual report
「To encourage customers to return on an ongoing basis, we conduct monthly campaign initiatives featuring menus designed to bring out the appeal of our products. In store operations, we are working on improvements to maintain high standards of customer service and the quality of the products we provide.」
Store operating initiatives involving monthly campaigns, customer service, and maintaining and improving product quality continue. - FY2023RestatedAnnual report
「We will improve customer satisfaction by raising the quality and service level of each individual item.」
The company continues its conventional store operating policy of improving customer satisfaction by raising product quality and service levels. - FY2022RestatedAnnual report
「By inspecting and repairing store facilities, we continued preparing all stores to welcome customers at “new-store quality.”」
We continued inspecting and repairing store facilities and preparing to reopen all stores at “new-store quality.” - FY2022-Q2AdvancedAnnual report
「By inspecting and repairing store facilities, we prepared for all stores to resume operations at “new-store quality.”」
In preparation for resuming operations, we inspected and repaired store facilities and prepared to reopen all stores at “new-store quality.” - FY2019RestatedAnnual report
「We will improve customer satisfaction by raising the quality and service level of each individual item.」
The company continues its conventional operating policy of improving customer satisfaction through higher product quality and service levels. - FY2018RestatedAnnual report
「As part of these efforts, we continued to enhance Q.S.C.A. through crew (part-time employee) training conducted in group sessions at headquarters and through stronger quality and hygiene management. Sporting events during the cumulative second quarter period proved effective, while the impact of bad weather from the third quarter onward was particularly significant.」
The company describes continued crew training, quality and hygiene management, and customer-attraction initiatives, but does not indicate any additional initiatives. - FY2018-Q3RestatedAnnual report
「As part of these efforts, the ongoing enhancement of Q.S.C.A. through crew (part-time employee) training conducted in group sessions at headquarters and through stronger quality and hygiene management, together with reliable customer attraction at sporting events and other venues, proved effective. Same-store sales for the cumulative third quarter period were 100.0% of the prior-year period, while customer traffic was 101.5%.」
Crew training, quality and hygiene management, and customer attraction at sporting events continue. - FY2018-Q2RestatedAnnual report
「As part of these efforts, the enhancement of Q.S.C.A. through crew (part-time employee) training conducted in group sessions at headquarters and through stronger quality and hygiene management, together with reliable customer attraction at sporting events and other venues, proved effective. Same-store sales for the cumulative second quarter period were 102.1% of the prior-year period, while customer traffic was 103.5%.」
Crew training, quality and hygiene management, and customer attraction at sporting events continue, with same-store results for the prior-year period presented. No additional initiatives have been introduced. - FY2018-Q1AdvancedAnnual report
「As part of these efforts, the enhancement of Q.S.C.A. through crew (part-time employee) training conducted in group sessions at headquarters and through stronger quality and hygiene management, together with reliable customer attraction at sporting events and other venues, proved effective. Same-store sales for the cumulative first quarter period were 102.3% of the prior-year period, while customer traffic was 103.6%.」
The company explained that crew training, stronger quality and hygiene management, and event customer-attraction initiatives had proved effective, and presented specific same-store sales and customer-traffic results. - FY2017RaisedAnnual report
「Against this backdrop, for the next fiscal year, the second year of the Medium-Term Management Plan (2016–2018), we identified the following matters as issues to be addressed, established “Achieving a Decisively Outstanding Service Level” as our annual policy, and will pursue initiatives aimed at establishing our position as a leading company.」
In addition to the conventional enhancement of Q.S.C.A., the company set “Achieving a Decisively Outstanding Service Level” as its annual policy for the next fiscal year, using stronger language regarding service standards. - FY2017-Q3RestatedAnnual report
「As before, we continued to enhance Q.S.C.A. through crew (part-time employee) training conducted in group sessions at headquarters and through stronger quality and hygiene management. Same-store sales for the cumulative third quarter period were 100.4% of the prior-year period, while customer traffic was 100.5%.」
We continue to enhance Q.S.C.A. through crew training and stronger quality and hygiene management. - FY2017-Q2RestatedAnnual report
「As before, we continued to enhance Q.S.C.A. through crew (part-time employee) training conducted in group sessions at headquarters and through stronger quality and hygiene management. Same-store sales for the cumulative second quarter period were 100.1% of the prior-year period, while customer traffic was 100.4%.」
Crew training and stronger quality and hygiene management are continuing. - FY2017-Q1First statedAnnual report
「As before, we continued to enhance Q.S.C.A. through crew (part-time employee) training conducted in group sessions at headquarters and through stronger quality and hygiene management.」
Improving store operations through crew training and quality and hygiene management is presented as an ongoing initiative.