Improving customer retention and expanding on-site customer support
First written in FY2025. 2 of 3 entries say "Advanced", first in FY2026-H1. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026AdvancedAnnual report
「Number of accounts using PromOS: end of March 2023 ... 16 accounts; end of March 2024 ... 21 accounts; end of March 2025 ... 25 accounts; end of March 2026 ... 34 accounts / Number of on-site customer staff: end of March 2023 ... 71; end of March 2024 ... 81; end of March 2025 ... 93; end of March 2026 ... 102」
PromOS accounts reached 34 and on-site customer staff reached 102, both increasing from prior periods. - FY2026-H1AdvancedAnnual report
「During the interim accounting period, the customer base steadily expanded, supported by solid transaction levels with major existing customers, increased use of the joint delivery service by major drugstore chains, the start of new business with multiple restaurant chains, and further growth in services used following the introduction of PromOS, our strategic promotional DX cloud service.」
The company explains that the customer base expanded through joint delivery, new restaurant-chain business and PromOS, while transaction levels with existing customers remained solid. - FY2025First statedAnnual report
「The business retention rate (Note 1) remained at 100%, reflecting continued customer support.」
The number of on-site customer staff increased from 71 at the end of March 2023 to 81 at the end of March 2024 and 93 at the end of March 2025.