Customer Acquisition and Churn Risks in the Early Stages of Launching the AI-Related Business
First written in FY2020. 2 of 3 entries say "Mitigated", first in FY2021. Latest entry: FY2022-Q3.
14 other companies' latest entry also says "Mitigated".
- FY2022-Q3MitigatedAnnual report
「The number of paid contracts expanded to 1,686 companies, approaching the target set at the beginning of the period, while the churn rate remained low and stable at 0.5% and cross-selling was strengthened.」
Regarding customer acquisition and churn risk, the company has demonstrated results through growth in paid contracts and maintenance of a low churn rate of 0.5%. - FY2021MitigatedAnnual report
「By providing clear product benefits and strengthening our sales organization, we have steadily increased the number of contracts while maintaining a very low churn rate.」
For the AI cloud business, the company has demonstrated results in customer acquisition and churn risk through growth in the number of contracts and a low churn rate. - FY2020First statedAnnual report
「The AI-related business began in September 2018. Following the establishment of SRE AI Partners株式会社 in October of the same year, it has acquired customers steadily and has had no customer cancellations to date. However, as the business remains in its early stage, failure to acquire customers in line with the business plan or cancellations by existing customers could affect the Group's operating results and financial position.」
Although customer acquisition is progressing and there have been no cancellations to date, future risks arising from the business's early stage are described.