Strengthening Customer Acquisition Through the Establishment of a Call Center Subsidiary
First written in FY2016-Q3. 8 of 16 entries say "Restated". Latest entry: FY2022-Q2.
2 other companies' latest entry also says "Advanced".
- FY2022-Q2AdvancedAnnual report
「In response to the increase in orders and subscription customers, the company established a new call center facility with approximately 100 booths at 明治薬品株式会社 and continued investing to strengthen order-processing capabilities.」
To respond to the increase in orders and subscription customers, the company established a new call center facility with approximately 100 booths at 明治薬品株式会社 and strengthened its order-processing capabilities. - FY2022-Q1AdvancedAnnual report
「In response to the increase in orders and subscription customers, the call center enhancements on which the company had been working since the previous fiscal year proved effective, leading to orders at a record-high level.」
The company reported that its call center development and strengthening supported the increase in orders and subscription customers, leading to orders at a record-high level. - FY2021-Q1AdvancedAnnual report
「合同会社ｆｉｔコール東海 had previously provided outsourced call center services for 株式会社ファーマフーズコミュニケーション. The company decided to absorb and merge the two companies, as this was expected to strengthen the management structure, improve efficiency and generate cost synergies.」
The company absorbed and merged the outsourced call center provider 合同会社fitコール東海 effective 1 August 2020, carrying out an organizational integration to strengthen the management structure, improve efficiency and generate cost synergies. - FY2020-Q3AdvancedAnnual report
「While increasing investment, the company improved its advertising, increased the proportion of internet advertising and expanded its call center, substantially improving investment efficiency.」
The company combined call center expansion with improvements in advertising and a higher proportion of internet advertising, substantially improving investment efficiency. - FY2020-Q2RestatedAnnual report
「The company will continue to make efficient, aggressive advertising investments in high-value-added products and promote measures including expansion of its call center capabilities and enhancement of CRM.」
The company continued customer acquisition and management measures through advertising investment, expansion of its call center capabilities and stronger CRM. - FY2020-Q1RestatedAnnual report
「The company will continue to promote measures including efficient, aggressive advertising investment, expansion of its call center capabilities and enhancement of CRM (Customer Relationship Management).」
The company continued customer acquisition and retention measures through advertising investment, expansion of its call center capabilities and stronger CRM. - FY2019-Q3RestatedAnnual report
「The company will continue to promote measures including efficient, aggressive advertising, expansion of its call center capabilities and enhancement of CRM, advancing business expansion and monetization.」
The company continued customer acquisition and customer management measures, including expanding its call center capabilities and strengthening CRM. - FY2019-Q2AdvancedAnnual report
「The voting rights ratio represented by the additionally acquired shares was 27.2%, and the transaction made 株式会社ファーマフーズコミュニケーション a wholly owned subsidiary. The shares were acquired to strengthen the management structure and improve management efficiency across the group.」
The company acquired additional shares in its call center subsidiary, strengthening and improving management efficiency by making it a wholly owned subsidiary. - FY2019-Q1RestatedAnnual report
「The company will continue to promote measures including efficient, aggressive advertising investment, expansion of its call center capabilities and enhancement of CRM (Customer Relationship Management).」
The company continued customer acquisition and customer management measures, including expanding its call center capabilities. - FY2018-Q3RestatedAnnual report
「Within the mail-order business segment, the consolidated subsidiary 株式会社ファーマフーズコミュニケーション absorbed and merged 株式会社ファーマフーズコミュニケーション東海 effective 1 September 2017.」
The segment information reconfirms the absorption and merger of the call center subsidiary and its outsourcing provider. - FY2018-Q2RestatedAnnual report
「Within the mail-order business segment, the consolidated subsidiary 株式会社ファーマフーズコミュニケーション absorbed and merged 株式会社ファーマフーズコミュニケーション東海 effective 1 September 2017.」
The segment information reconfirms the organizational integration previously described, involving the absorption and merger of the call center subsidiary and its outsourcing provider. - FY2018-Q1AdvancedAnnual report
「The company strengthened its dedicated call center, 株式会社ファーマフーズコミュニケーション, and worked to improve services for new and existing customers. 株式会社ファーマフーズコミュニケーション東海 had previously provided outsourced call center services for 株式会社ファーマフーズコミュニケーション. The company decided to absorb and merge the two companies, as this was expected to strengthen the management structure, improve efficiency and generate cost synergies.」
In addition to strengthening its dedicated call center, the company carried out a specific organizational integration by absorbing and merging the outsourced call center company effective 1 September 2017, aiming to strengthen the management structure, improve efficiency and generate cost synergies. - FY2017-Q3AdvancedAnnual report
「In addition, through 株式会社ファーマフーズコミュニケーション, which operates the call center, the company worked to improve services for new and existing customers, promoting customer retention.」
In addition to strengthening new customer acquisition and improving services for existing customers through its call center subsidiary, the company reported the specific benefit of promoting customer retention. - FY2017-Q2RestatedAnnual report
「In addition, through 株式会社ファーマフーズコミュニケーション, which operates the call center, the company worked to strengthen new customer acquisition and improve services for existing customers.」
The company continued to strengthen new customer acquisition and improve services for existing customers through its call center subsidiary. - FY2017-Q1RestatedAnnual report
「In addition, the company established 株式会社ファーマフーズコミュニケーション in August of the previous year to operate the mail-order business call center, strengthening the acquisition of new customers and improving services for existing customers.」
In addition to strengthening new customer acquisition through its call center subsidiary, the company continued to improve services for existing customers. - FY2016-Q3First statedAnnual report
「In August 2015, the company established a new company in Fukuoka Prefecture, 株式会社ファーマフーズコミュニケーション, to operate call center services. It has expanded its call center capabilities and worked to strengthen customer acquisition.」
The company expanded its call center capabilities and strengthened customer acquisition through the establishment of a new company in August 2015.