Declining Service Standards Due to Staff Shortages and Training Delays
First written in FY2016. 5 of 8 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2022: 5 of 10 companies on the "Worse" side.
8 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「The working-age population is expected to continue declining as a result of the declining birthrate and aging population, while labor costs are expected to rise due to tighter labor supply and demand. If these conditions make it difficult to secure and train personnel as planned, service quality for customers could decline, labor costs could rise and the opening of new stores could be delayed, affecting the Group's reputation and performance.」
The recognition of the risks of declining service quality, higher labor costs and delays in opening new stores when personnel cannot be secured or trained continues. - FY2024RestatedAnnual report
「The working-age population is expected to continue declining as a result of the declining birthrate and aging population, while labor costs are expected to rise due to tighter labor supply and demand. If these conditions make it difficult to secure and train personnel as planned, service quality for customers could decline, labor costs could rise and the opening of new stores could be delayed, affecting the Group's reputation and performance.」
The recognition of the risks of declining service quality, higher labor costs and delays in opening new stores when personnel cannot be secured or trained continues. - FY2023WorsenedAnnual report
「The working-age population is expected to continue declining as a result of the declining birthrate and aging population, while labor costs are expected to rise due to tighter labor supply and demand. If these conditions make it difficult to secure and train personnel as planned, service quality for customers could decline, labor costs could rise and the opening of new stores could be delayed, affecting the Group's reputation and performance.」
For the labor-shortage risk, the potential effects are explicitly identified as declining service quality, higher labor costs and delays in opening new stores, and the risk is classified as high in both likelihood and impact. - FY2020Additional measures to improve employee retention and working conditionsAnnual report
「To retain personnel, we believe it is important to continuously work to optimize working hours, including by limiting long working hours, improve employment conditions, create a workplace that is easy to work in and rewarding for employees, and foster the personnel needed in the future by creating attractive employment opportunities.」
As additional measures to address the risks of labor shortages and delays in training, the company identifies limiting long working hours, optimizing working hours, improving employment conditions and retaining personnel. - FY2019RestatedAnnual report
「For the Group, securing and training personnel are important issues in maintaining the operational standards for cooking and customer service needed to satisfy customers. Accordingly, we are focusing on securing personnel through year-round recruitment and training prospective store managers through in-house training programs, including Amiya-Tei University and Minoji University. However, if personnel cannot be secured or training does not progress as planned, the Group may be unable to provide services that satisfy customers, making it difficult to maintain customer satisfaction. Accordingly, the Group has a policy of not opening new stores, and this could affect the performance of the Group.」
While outlining measures involving year-round recruitment and in-house training, the disclosure continues to identify the risks of declining service standards and restrictions on store openings in the event of labor shortages or delays in training. - FY2018RestatedAnnual report
「However, if personnel cannot be secured or training does not progress as planned, the Group may be unable to provide services that satisfy customers, making it difficult to maintain customer satisfaction. Accordingly, the Group has a policy of not opening new stores, and this could affect the performance of the Group.」
The disclosure continues to explain that, in the event of labor shortages or delays in training, the Group will not open new stores and performance and service standards could be affected. - FY2017RestatedAnnual report
「However, if personnel cannot be secured or training does not progress as planned, the Group may be unable to provide services that satisfy customers, making it difficult to maintain customer satisfaction. Accordingly, the Group has a policy of not opening new stores, and this could affect the performance of the Group.」
The disclosure continues to explain that, in the event of labor shortages or delays in training, the Group will not open new stores and performance and service standards could be affected. - FY2016First statedAnnual report
「However, if personnel cannot be secured or training does not progress as planned, the Group may be unable to provide services that satisfy customers, making it difficult to maintain customer satisfaction. Accordingly, the Group has a policy of not opening new stores, and this could affect the performance of the Group.」
If personnel cannot be secured or trained as planned, the Group will not open new stores and identifies the resulting impact on service quality as a risk.