Improving Customer Service and Service Skills through the “Yakiniku Master” Program
First written in FY2018-Q3. 6 of 7 entries say "Restated". Latest entry: FY2024.
9 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「In addition, with the aim of creating stores that customers enjoy and choose, the Group has continued structural reforms, including an appropriate pricing policy centered on value-added products that satisfy customers, such as branded beef products; changes in business formats with a view to optimizing the "business portfolio"; efforts to improve profitability by withdrawing from unprofitable stores; and further refinement of customer service centered on the Yakiniku Master service initiative.」
Refining customer service centered on the Yakiniku Master service initiative continues as a measure for structural reform and strengthening the competitiveness of existing stores. - FY2020-Q1RestatedAnnual report
「The Group continued efforts to strengthen existing stores, including cross-training part-time staff and pursuing the “Yakiniku Master” initiative to address labor shortages and improve customer service.」
Measures to improve customer service and service capabilities, including the Yakiniku Master service initiative, continue. - FY2019RestatedAnnual report
「At the あみやき亭 yakiniku restaurant brand operated by our company, we have worked to strengthen existing restaurants by pursuing quality improvements, offering “products that provide customers with a sense of value and satisfaction,” and expanding efforts to develop multiskilled employees and “yakiniku masters” to improve customer service and service capabilities.」
Measures to improve customer service and service capabilities, including the Yakiniku Master service initiative, continue. - FY2019-Q2RestatedAnnual report
「At the あみやき亭 yakiniku restaurant brand operated by our company, we have worked to strengthen existing restaurants by pursuing quality improvements, offering “products that provide customers with a sense of value and satisfaction,” and expanding efforts to develop multiskilled employees and “yakiniku masters” to improve customer service and service capabilities.」
Measures to improve customer service and service capabilities, including the "Yakiniku Master" service initiative, continue. - FY2019-Q1RestatedAnnual report
「The Group continued efforts to strengthen existing stores, including cross-training part-time staff and pursuing the “Yakiniku Master” initiative to address labor shortages and improve customer service.」
Measures to improve customer service and service capabilities, including the "Yakiniku Master" service initiative, continue. - FY2018RestatedAnnual report
「In addition, to address labor shortages and improve customer service and service capabilities, the Group worked to strengthen existing stores by continuing efforts to multi-skill part-time and temporary workers and develop the "Yakiniku Master" service initiative.」
Measures to improve customer service and service capabilities, including the "Yakiniku Master" service initiative, continue. - FY2018-Q3First statedAnnual report
「The Group continued efforts to strengthen existing stores, including cross-training part-time staff and pursuing the “Yakiniku Master” initiative to address labor shortages and improve customer service.」
Efforts relating to the "Yakiniku Master" service initiative are identified for the first time as a measure to improve customer service and service capabilities and address labor shortages.