Achieving Customer Satisfaction by Creating Fans
First written in FY2016. 22 of 25 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2025: 2 of 10 companies on the "Worse" side.
18 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「The Group's management policy is based on “creating fans” as its shared management philosophy, and we believe that creating fans is the most important factor in the sustainable development of our business.」
Continues the policy of adopting “creating fans” as its shared management philosophy and applying a customer-first perspective across all areas. - FY2024AdvancedAnnual report
「To put our management philosophy of “creating fans” into practice more fully, we incorporated a “customer-first perspective implementation sheet” into the performance appraisal process.」
Introduced an implementation sheet into performance appraisals as a specific measure for putting “creating fans” and a “customer-first perspective” into practice. - FY2024-Q3RestatedAnnual report
「Against this backdrop, the Group formulated the rolling medium-term management plan “IK WAY to 2026” and is working to restore its business performance. Specifically, to boost Korean cosmetics, which are designated as a priority product category, the Group is focusing on responding to customer needs, including negotiating with brand owners to acquire new brands and establishing a detailed ordering system to prevent stockouts of best-selling products, while continuing to put into practice its management philosophy of “creating fans.”」
Continues to put “creating fans” into practice under the medium-term management plan through expanded sales of Korean cosmetics and efforts to meet customer needs. - FY2024-Q2RestatedAnnual report
「Specifically, while focusing on detailed ordering of best-selling products to prevent missed sales and expanding sales channels in order to boost Korean cosmetics, which are designated as a priority product category, the Group is working on “creating fans,” its management philosophy, in order to enhance corporate value.」
Continues to pursue the management philosophy of “creating fans” in its efforts to enhance corporate value. - FY2023-Q2RestatedAnnual report
「Against this backdrop, the Group is implementing the medium-term management plan “IK Way to 2024,” now in its second year, and is working on “creating fans,” its management philosophy, in order to enhance corporate value.」
Continues to pursue “creating fans” as its management philosophy aimed at enhancing corporate value in the second year of the medium-term management plan. - FY2022RestatedAnnual report
「The Group's management policy is based on “creating fans” as its shared management philosophy, and we believe that creating fans is the most important factor in the sustainable development of our business. We pursue a “customer-first perspective” as an important factor in turning customers into fans, and aim to put this customer-first perspective into practice in every aspect, including our products, services and customer support.」
Continues to adopt “creating fans” and a “customer-first perspective” as its shared management philosophy and operating policy. - FY2022-Q2ReframedAnnual report
「The Company has grown by embracing “creating fans” as its management philosophy and making “improving customers' quality of life through our products and achieving a sustainable society” its overarching mission.」
Adds the mission of achieving a sustainable society through its products to the existing explanation of customer satisfaction through “creating fans.” - FY2021-Q3RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2021-Q2RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2021-Q1RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2020RestatedAnnual report
「The Group's management policy is based on “creating fans” as its shared management philosophy, and we believe that creating fans is the most important factor in the sustainable development of our business.」
Continues the policy of adopting “creating fans” as the shared management philosophy. - FY2020-Q2RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2020-Q1RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2019-Q3RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2019-Q2RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2019-Q1RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2018RestatedAnnual report
「The Group's management policy is based on “creating fans” as its shared management philosophy, and we believe that creating fans is the most important factor in the sustainable development of our business. We pursue a “customer-first perspective” as an important factor in turning customers into fans, and aim to put this customer-first perspective into practice in every aspect, including our products, services and customer support.」
Continues to adopt “creating fans” as its shared management philosophy and to apply a customer-first perspective across products, services and customer support. - FY2018-Q3RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2018-Q2RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2018-Q1RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues the policy of making “creating fans” the foremost management priority and having many fans as a prerequisite for being a leading company. - FY2017RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans” and is putting into practice its management philosophy of “creating fans.”」
The annual report continues to explain that “creating fans” is the management philosophy and that having many fans is a prerequisite for being a leading company. - FY2017-Q3RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues to explain that “creating fans” is the foremost management priority and that having many fans is a prerequisite for being a leading company. - FY2017-Q2RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Continues to explicitly state its policy of making “creating fans” the foremost management priority. - FY2017-Q1RestatedAnnual report
「Against this backdrop, the Group defines the greatest prerequisite for a leading company as having “many fans,” and continues to put its management philosophy into practice by making “creating fans” its foremost management priority.」
Positions “creating fans” as the foremost management priority and continues to emphasize the existing management philosophy. - FY2016First statedAnnual report
「The Group is continually putting into practice its management philosophy of “creating fans,” with the aim of achieving a situation in which “customer satisfaction and delight” are equivalent to “our satisfaction and delight.”」
Explicitly stated as the management philosophy that aligns customer satisfaction with the company's own satisfaction.