Achieving Omnichannel Retailing
First written in FY2016. 13 of 19 entries say "Restated". Latest entry: FY2026.
2nd RETAILING moved to the "Worse" side of this theme in 2026, 1 year after the typical company in this theme (2025).
6 other companies' latest entry also says "Reframed".
- FY2026Expanding the concept from a network retailer to a global platform operatorAnnual report
「The company recognises the need to build a “network retailer” structure in which customers can freely choose and use products and services across both online and offline channels, eliminating the boundary between them, and to become a “global platform operator” that continues to deliver a rich and enjoyable everyday life to people around the world through circular distribution and retailing based on reuse and rental.」
The company has added the concept of a global platform operator, encompassing circular distribution and the provision of value worldwide, to its existing network retailer concept based on integrating online and offline channels. - FY2025RestatedAnnual report
「The company is building a network retailer structure in which customers can freely choose and use products and services across both online and offline channels, eliminating the boundary between them, based on an understanding of customers’ consumption behaviour.」
The company continues to pursue its former omnichannel retailing objective as the establishment of a network retailer structure that eliminates the boundary between online and offline channels. - FY2025-H1RestatedAnnual report
「To broaden customers’ choices and improve convenience, the company is actively pursuing the expansion of e-commerce and the opening of new reuse stores, mainly 2nd STREET, in Japan and overseas.」
As a policy for expanding opportunities to use both online and offline channels, the company continues to pursue the expansion of e-commerce and the opening of stores in Japan and overseas. - FY2024ReframedAnnual report
「The company is building a network retailer structure in which customers can freely choose and use products and services across both online and offline channels, eliminating the boundary between them, based on an understanding of customers’ consumption behaviour.」
The previous objective of achieving omnichannel retailing is being restated as the establishment of a “network retailer” structure that eliminates the boundary between online and offline channels. - FY2024-Q2RestatedAnnual report
「There have been no material changes to the objective indicators and other measures described in the annual securities report for the previous fiscal year for assessing the achievement of management targets.」
The company states that there have been no material changes from the previous fiscal year to its management targets or objective indicators. - FY2022RestatedAnnual report
「The company will further promote the development of a more seamless purchasing environment by improving convenience for customers through better product search functionality and a wider range of payment methods, as well as combined sales through e-commerce sites and physical stores, and by investing in logistics capabilities and IT and e-commerce initiatives.」
The company continues to develop a seamless service infrastructure through product search, diversified payment methods, combined e-commerce and physical-store sales, and investment in logistics and IT. - FY2021RestatedAnnual report
「The company has worked to expand its physical-store sales network and market share and to develop an infrastructure for seamless service provision, including combined sales through e-commerce and physical stores.」
The company continues to develop a seamless sales and purchase environment combining physical stores with e-commerce sales. - FY2021-Q3RestatedAnnual report
「Growth in the market is continuing outside physical stores as well. With regard to sales and services provided via the internet, the company is developing an environment that enables customers to use the Group’s services more conveniently by increasing various sales and purchase opportunities that meet their needs, including information provided through online sites and apps, purchase methods and customer-acquisition initiatives.」
The company continues to pursue a policy of increasing sales and purchase opportunities outside physical stores through online sites and apps, purchase methods and customer-acquisition initiatives. - FY2021-Q2RestatedAnnual report
「Growth in the market is continuing outside physical stores as well. With regard to sales and services provided via the internet, the company is developing an environment that enables customers to use the Group’s services more conveniently by increasing various sales and purchase opportunities that meet their needs, including information provided through online sites and apps, purchase methods and customer-acquisition initiatives.」
The company continues to pursue an omnichannel policy of increasing sales and purchase opportunities through online sales and services outside physical stores, apps, purchase methods and customer-acquisition initiatives. - FY2020RestatedAnnual report
「The company has worked to expand its physical-store sales network and market share and to develop an infrastructure for seamless service provision, including combined sales through e-commerce and physical stores.」
The company continues to develop an infrastructure for seamless service provision combining physical stores with e-commerce sales. - FY2020-Q3RestatedAnnual report
「Growth in the market is continuing outside physical stores as well. With regard to sales and services provided via the internet, the company is developing an environment that enables customers to use the Group’s services more conveniently by increasing various sales and purchase opportunities that meet their needs, including information provided through online sites and apps, purchase methods and customer-acquisition initiatives.」
The company continues to pursue a policy of increasing sales and purchase opportunities outside physical stores through online sites and apps, purchase methods and customer-acquisition initiatives. - FY2020-Q2RestatedAnnual report
「Growth in the market is continuing outside physical stores as well. With regard to sales and services provided via the internet, the company is developing an environment that enables customers to use the Group’s services more conveniently by increasing various sales and purchase opportunities that meet their needs, including information provided through online sites and apps, purchase methods and customer-acquisition initiatives.」
The company continues to pursue an omnichannel policy of increasing sales and purchase opportunities outside physical stores through online sites and apps, purchase methods and customer-acquisition initiatives. - FY2020-Q1RestatedAnnual report
「Growth in the market is continuing outside physical stores as well. With regard to sales and services provided via the internet, the company is developing an environment that makes shopping more convenient by increasing various sales and purchase opportunities that meet customers’ needs, including information provided through online sites and apps, purchase services and customer-acquisition initiatives.」
The company continues to pursue a policy of increasing sales and purchase opportunities through online sites and apps, purchase services and customer-acquisition initiatives. There are no new numerical targets or explicit achievement milestones. - FY2019RestatedAnnual report
「The company has worked to expand its physical-store sales network and market share and to develop an infrastructure for seamless service provision, including combined sales through e-commerce and physical stores.」
The company continues to develop an infrastructure for seamless service provision combining physical stores with e-commerce sales. - FY2019-Q2AdvancedAnnual report
「Reuse merchandise, mainly at reuse-focused stores, continued to perform steadily across the Group. In addition, sales related to e-commerce grew as a result of strengthening promotions and other initiatives on the official site operated by a Group subsidiary, GEO MART.」
Promotions for GEO MART were strengthened, driving growth in e-commerce-related sales. This is described as progress in combining physical stores with the online business. - FY2019-Q1AdvancedAnnual report
「In addition to opening stores, the company is developing an environment that makes shopping convenient by increasing opportunities for customers to buy and sell through measures such as attracting customers to the official website operated by a Group subsidiary, Geo Mart, and to the Second Street online site.」
To integrate physical stores with the online business, the company is pursuing customer-acquisition initiatives for the GEO MART and 2nd STREET online sites and working to expand sales and purchase opportunities. - FY2018-Q2AdvancedAnnual report
「Demand for "low-cost smartphones" has risen alongside the revitalization of the market for used mobile devices, a new product category. In addition to providing various services, including repair services by specialist staff and mobile-related support, the company has worked to expand e-commerce and raise awareness of used mobile devices.」
In connection with the existing theme of integrating physical stores and the online business, the company states that it is working to expand e-commerce for used mobile devices. - FY2017RestatedAnnual report
「By leveraging these platforms, the company will integrate its physical stores with its online business and further enhance its services, thereby advancing the realization of omnichannel retailing unique to the Group.」
Realizing omnichannel retailing by integrating physical stores and the online business remains a strategic objective. - FY2016First statedAnnual report
「By leveraging these platforms, the company will integrate its physical stores with its online business and further enhance its services, thereby advancing the realization of omnichannel retailing unique to the Group.」
The goal is to integrate stores and online operations through platforms including the official app, combined in-store and e-commerce sales, video streaming, payments and review-based social media.