Enhancing Customer Satisfaction to Deliver Peace of Mind, Safety and Trust
First written in FY2017-Q1. 30 of 36 entries say "Restated". Latest entry: 2026-10-06.
7 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「Against this backdrop, with its management policy of pursuing the ideal state of affairs, the Company is working to improve its human resources capabilities, organizational capabilities, product capabilities and store capabilities. It is also working to improve customer satisfaction by continuing to disseminate its corporate philosophy, thoroughly implementing the Seven Basics (cleanliness, freshness and quality, product assortment, prices, merchandising techniques, service, and accurate labeling), and revitalizing and streamlining existing stores, among other measures.」
Under the management policy of “The ideal state,” the company continues in the direction of improving customer satisfaction. This time, it has also included improving store capabilities, in addition to human assets, systems and products. - FY2025ReframedAnnual report
「The group believes that the foundation of everything is the trust and support of its customers. It will recognize changes in customer needs and values and changes in society and respond flexibly, while instilling the corporate philosophies of “善の発想” and “自主独立,” which have been upheld since its founding. It will also leverage its in-depth knowledge of Okinawa’s unique characteristics, enhance the expertise of each section and maximize its overall capabilities, with the aim of becoming a company that shares the happiness of “customers being pleased, employees shining and the company growing together with the community” and is genuinely trusted.」
While continuing the established direction, including improving customer satisfaction, the company has expressed its target state under its basic policy as a company where “customers are pleased, employees shine and the company grows together with the community.” - FY2025-H1RestatedAnnual report
「Against this backdrop, the company adopted “Careful work” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, among other measures, thereby working to improve customer satisfaction.」
With “Careful work” as its management policy, the company continues to improve customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, and the revitalization and improved efficiency of existing stores. - FY2025-Q1RestatedAnnual report
「Against this backdrop, the company adopted “Careful work” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
Although the wording of the management policy has changed, the company continues in the direction of improving customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, and the revitalization and improved efficiency of existing stores. - FY2024-Q3RestatedAnnual report
「Against this backdrop, the company adopted “Let’s consider whether there is a better way” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues its management policy and efforts to improve customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2024-Q2RestatedAnnual report
「Against this backdrop, the company adopted “Let’s consider whether there is a better way” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
Under the management policy of “Let’s consider whether there is a better way,” the company continues to improve customer satisfaction through improvements in capabilities, promotion of its corporate philosophy and the revitalization of existing stores. - FY2024-Q1RestatedAnnual report
「Against this backdrop, the company adopted “Let’s consider whether there is a better way” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
Although the wording of the management policy has changed, the direction of improving customer satisfaction through improvements in human assets, systems and products, promotion of the corporate philosophy, and the revitalization and improved efficiency of existing stores remains unchanged. - FY2023-Q3RestatedAnnual report
「The company also adopted “Continuity” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
With “Continuity” as its management policy, the company continues to improve customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2023-Q2RestatedAnnual report
「Against this backdrop, the group has continued operating while taking measures to prevent the spread of infection among customers and employees. The company also adopted “Continuity” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues to improve customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2023-Q1RestatedAnnual report
「The company also adopted “Continuity” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
With “Continuity” as its management policy, the company continues to improve customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2022RestatedAnnual report
「Against this backdrop, the company adopted “Continuity” as its management policy and has worked to improve its human assets, systems and products, while promoting its corporate philosophy, thoroughly implementing the seven fundamentals, revitalizing existing stores and improving efficiency, thereby working to improve customer satisfaction.」
Although the wording of the management policy has changed, the direction of improving customer satisfaction through improvements in human assets, systems and products, promotion of the corporate philosophy, and the revitalization and improved efficiency of existing stores remains unchanged. - FY2022-Q3RestatedAnnual report
「The company also adopted “Recognize, think and act” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues its policy of improving customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2022-Q2RestatedAnnual report
「The company also adopted “Recognize, think and act” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues to improve customer satisfaction through improvements in human assets, systems and products, the promotion of its corporate philosophy, and the revitalization and improved efficiency of existing stores. - FY2022-Q1RestatedAnnual report
「The company also adopted “Recognize, think and act” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
Under its management policy, the company continues to improve customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2021RestatedAnnual report
「Against this backdrop, the company continues to adopt “Recognize, think and act” as its management policy and has worked to improve its human assets, systems and products, while promoting its corporate philosophy, thoroughly implementing the seven fundamentals, revitalizing existing stores and improving efficiency, thereby working to improve customer satisfaction.」
The company continues its management policy and efforts to improve customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, and the revitalization and improved efficiency of existing stores. - FY2021-Q3RestatedAnnual report
「The company also adopted “Recognize, think and act” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
Under its management policy, the company continues to improve customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2021-Q2RestatedAnnual report
「The company also adopted “Recognize, think and act” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
Under the management policy of “Recognize, think and act,” the company continues to improve customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2021-Q1RestatedAnnual report
「The company also adopted “Recognize, think and act” as its management policy and has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues its policy of improving customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2020RestatedAnnual report
「The company has worked to improve its human resources, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues to improve customer satisfaction through improvements in human assets, systems and products, the promotion of its corporate philosophy, and the revitalization and improved efficiency of existing stores. - FY2020-Q3RestatedAnnual report
「The company has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues its policy of improving customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2020-Q2RestatedAnnual report
「The company has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues its policy of improving customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2020-Q1RestatedAnnual report
「The company has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues its policy of improving customer satisfaction through improvements in human assets, systems and products and the promotion of its corporate philosophy. - FY2019ReframedAnnual report
「We believe that the foundation of everything is the trust and support of our customers. We will recognize changes in customer needs and values and changes in society and respond flexibly, while steadily instilling the corporate philosophies of “善の発想” and “自主独立,” which have been upheld since our founding. We will also leverage our in-depth knowledge of Okinawa’s unique characteristics, enhance the expertise of each section and maximize our overall capabilities, with the aim of becoming a company that “shares happiness with its customers and is genuinely trusted.”」
In addition to the established direction of improving customer satisfaction, the expression of the basic policy has been broadened to include “the trust and support of our customers” and “a company that is genuinely trusted.” - FY2019-Q3RestatedAnnual report
「The company has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues its policy of improving customer satisfaction through improvements in human assets, systems and products, promotion of its corporate philosophy, thorough implementation of the seven fundamentals, and the revitalization and improved efficiency of existing stores. - FY2019-Q2RestatedAnnual report
「The company has worked to improve its human assets, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues its policy of improving customer satisfaction through improvements in human assets, systems and products and the promotion of its corporate philosophy, using the same structure as in the previous quarter. - FY2019-Q1ReframedAnnual report
「The company has worked to improve its human resources, systems and products, while continuing to promote its corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The objective of improving customer satisfaction and the initiative structure remain unchanged, but there is no explicit reference to the previous “reassurance, safety, trust and quality,” and “human resources capabilities” is written as “human assets capabilities.” - FY2018-Q3ReframedAnnual report
「The company adopted “Think consciously and act” as its management policy. Amid continued increases in personnel expenses due to labor shortages and rising costs including utilities, we have consciously considered and implemented initiatives to improve our systems, products and human resources in order to meet the expectations of customers seeking reassurance, safety, trust and quality, while continuing to promote our corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The expression for the factors sought by customers has changed from “quality” used previously to “product quality.” The structure of initiatives aimed at improving customer satisfaction remains unchanged. - FY2018-Q2RestatedAnnual report
「The company adopted “Think consciously and act” as its management policy. Amid continued increases in personnel expenses due to labor shortages and rising costs including utilities, we have consciously considered and implemented initiatives to improve our systems, products and human resources in order to meet the expectations of customers seeking reassurance, safety, trust and quality, while continuing to promote our corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues to prioritize meeting the needs of customers seeking reassurance, safety, trust and quality and improving customer satisfaction through specific initiatives. - FY2018-Q1RestatedAnnual report
「The company adopted “Think consciously and act” as its management policy. Amid continued increases in personnel expenses due to labor shortages and rising costs including utilities, we have consciously considered and implemented initiatives to improve our systems, products and human resources in order to meet the expectations of customers seeking reassurance, safety, trust and quality, while continuing to promote our corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues to prioritize meeting the needs of customers seeking reassurance, safety, trust and quality, improving its capabilities and promoting its corporate philosophy, with the aim of improving customer satisfaction. - FY2017RaisedAnnual report
「The company adopted “Think consciously and act” as its management policy. Amid continued labor shortages and rising costs, we have consciously considered and implemented initiatives to improve our systems, products and human resources in order to meet the expectations of customers seeking reassurance, safety, trust and quality, while continuing to promote our corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The basic structure for improving customer satisfaction remains unchanged, but “quality” has been added to the factors sought by customers in the policy for the following consolidated fiscal year. - FY2017-Q3RestatedAnnual report
「Against this backdrop, the company adopted “Think consciously” as its management policy. To meet the expectations of customers seeking reassurance, safety and trust, we have consciously considered and implemented initiatives to improve our systems, products and human resources, while continuing to promote our corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues to implement initiatives addressing reassurance, safety and trust and aimed at improving customer satisfaction, using the same structure. - FY2017-Q2RestatedAnnual report
「Against this backdrop, the company adopted “Think consciously” as its management policy. To meet the expectations of customers seeking reassurance, safety and trust, we have consciously considered and implemented initiatives to improve our systems, products and human resources, while continuing to promote our corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company is continuing its policy of addressing reassurance, safety and trust and improving customer satisfaction, using the same initiative structure as in the previous quarter. - FY2017-Q1First statedAnnual report
「To meet the expectations of customers seeking reassurance, safety and trust, we have consciously considered and implemented initiatives to improve our systems, products and human resources, while continuing to promote our corporate philosophy, thoroughly implement the seven fundamentals, revitalize existing stores and improve efficiency, thereby working to improve customer satisfaction.」
The company continues to prioritize meeting expectations for reassurance, safety and trust and improving customer satisfaction through specific initiatives.