Developing, Securing and Retaining Care Personnel to Improve Service Quality

「We are working to reduce employee attrition and increase applications for open positions by carefully reviewing working conditions and making timely wage improvements, among other measures.」

「Through active efforts to attract new residents and improvements in compensation, including wages, aimed at eliminating the chronic shortage of employees, we achieved higher employee retention and new hiring and secured an environment for providing services on a stable basis.」

「Going forward, while focusing on capturing further demand for care services, we will create an enhanced employment environment, work to secure better personnel and improve retention rates, and further enhance the quality of care services.」

「Going forward, while aiming to further improve business performance, we will focus on developing care personnel, work to secure better personnel and improve retention, and enhance the quality of care services.」

「We are returning to an environment in which we can actively pursue employee knowledge and skills development, including by resuming confectionery seminars and in-person training that had been suspended since 2020.」

「In the Asmo care-services business, we will secure capable personnel by making employee training and improvements to working conditions to prevent attrition our top priorities. We will also seek to establish further advantages by considering greater use of foreign personnel, ICT and IoT, and will continue to provide high-quality services.」

「In addition, by securing a sufficient number of employees through initiatives to improve retention and active new hiring, we will use this strength to further enhance the quality of care services.」

「In addition, by securing a sufficient number of employees through initiatives to improve retention and active new hiring, we will use this strength to further enhance the quality of care services.」

「In addition, by securing a sufficient number of employees through initiatives to improve retention and active new hiring, we will use this strength to further enhance the quality of care services.」

「Profit figures are expected to remain challenging in the near term, but in preparation for strong demand after the pandemic, we continue to focus on initiatives to improve employee retention and active new hiring.」

「Against this backdrop, we focused on initiatives to improve employee retention and active new hiring in preparation for strong demand after the pandemic, while thoroughly implementing infection-control measures. As a result, no major problems related to COVID-19 have occurred to date, and employee retention reached a record high this fiscal year.」

「Against this backdrop, we steadily implemented improvement measures including the expansion of training and qualification-assistance programs, clarification of career paths and reduction of administrative work, achieving higher employee retention and new hiring and securing the capacity to provide services on a stable basis.」

「Going forward, we will continue to work to attract users and, by creating an enhanced employment environment, work to secure better personnel and improve retention rates, thereby further enhancing the quality of care services.」

「Against this backdrop, we steadily implemented improvement measures including the expansion of training and qualification-assistance programs, clarification of career paths and reduction of administrative work, achieving higher employee retention and new hiring and securing the capacity to provide services on a stable basis.」

「Against this backdrop, we steadily implemented improvement measures including the expansion of training and qualification-assistance programs, clarification of career paths and reduction of administrative work. By actively using the specific care-worker treatment improvement addition under the economic policy package launched in October 2019 and improving compensation, we achieved higher employee retention and new hiring, securing the capacity to provide services on a stable basis.」

「Against this backdrop, employee retention improved and new hiring was achieved as a result of steadily implementing measures including the expansion of training and qualification-assistance programs, clarification of career paths and reduction of administrative work. In addition, in October 2019, we began calculating the specific care-worker treatment improvement addition under a new economic policy package launched to further promote efforts to secure care personnel, including further improving the treatment of care workers while focusing on experienced and skilled employees.」

「Against this backdrop, employee retention has improved as a result of steadily implementing measures including the expansion of training and qualification-assistance programs, clarification of career paths and reduction of administrative work.」

「The expansion of training systems and assistance programs for obtaining qualifications, clarification of career paths and associated wage structures, and measures such as reducing administrative work through the digitisation of care records introduced last fiscal year proved effective, improving employee retention.」

「We have actively conducted training and seminars, including confectionery seminars, training sessions for new graduates and cooking contests, to improve each employee's knowledge and skills and develop personnel capable of addressing a wide range of needs.」

「However, efforts focused since the previous fiscal year on attracting new users at existing offices and preventing care-worker attrition in order to eliminate lost opportunities proved effective, enabling us to increase the number of users.」

「Against this backdrop, we increased the number of users by attracting new users at existing offices and focusing on recruiting new care workers and preventing employee attrition in order to eliminate lost opportunities.」

「To attract new users, we identified securing care workers as our most important issue and, by introducing new allowances and employment structures, achieved a certain degree of success in recruiting new employees and preventing existing employees from leaving (employee growth rate: 193% year on year).」

「Going forward, we will continue to work to attract users and, by focusing on the development of care personnel, work to secure better personnel and improve retention rates, thereby enhancing the quality of care services.」

「Going forward, we will continue to work to attract users and, by focusing on the development of care personnel, work to secure better personnel and improve retention rates, thereby enhancing the quality of care services.」

「In addition, the newly obtained Category I care-worker treatment improvement addition in connection with the FY2017 revision of care-service fees contributed to higher revenue. As a result, revenue for the first quarter of the current consolidated fiscal year was ¥1,354 million, up 15.6% year on year, while segment profit (operating profit) was ¥103 million, down 6.9% year on year. Going forward, we will continue to work to attract users and, by focusing on the development of care personnel, work to secure better personnel and improve retention rates, thereby enhancing the quality of care services.」

「Going forward, we will continue to work to attract users and, by focusing on the development of care personnel, work to secure better personnel and improve retention rates, thereby enhancing the quality of care services.」

「Going forward, we will continue to work to attract users and, by focusing on the development of care personnel, work to secure better personnel and improve retention rates, thereby enhancing the quality of care services.」

「Going forward, we will continue to work to attract users and, by focusing on the development of care personnel, work to secure better personnel and improve retention rates, thereby enhancing the quality of care services.」

「Going forward, we will continue to actively open new offices, and by recognising the development of care personnel as one of our most important issues and focusing our efforts on it, we will work to secure better personnel and improve retention rates, thereby enhancing the quality of care services.」