Leakage of Customers' Personal Information
First written in FY2017. 2 of 4 entries say "Restated". Latest entry: FY2024.
Aeon Kyushu moved to the "Worse" side of this theme in 2024, 2 years before the typical company in this theme (2026).
The whole theme swung hardest in 2026: 9 of 37 companies on the "Worse" side.
4 other companies' latest entry also says "Worsened".
- FY2024WorsenedAnnual report
「We store and manage personal information obtained from customers in our business, information on business partners, employees' personal information and confidential information relating to management. …To address the surge in cyberattacks in recent years, we are addressing business continuity risks, including system outages caused by cyberattacks.」
The scope has been expanded from the conventional risk of customer personal information leaks to include leaks, tampering with and unauthorised use of information on business partners, employees and management, as well as system outages caused by cyberattacks. - FY2022RestatedAnnual report
「We have taken the utmost measures, including strengthening the security of our information systems, to prevent personal information received from customers from being leaked.」
The company continues to address the possibility of customer information leaks by strengthening information system security. - FY2018RestatedAnnual report
「We have taken every possible measure, including ensuring the security of our information systems, to prevent such personal information from being leaked, but」
The company continues to describe the risk of liability for damages and loss of trust resulting from customer personal information leaks, as well as its information system security measures. - FY2017First statedAnnual report
「If personal information relating to customers were to be disclosed due to any circumstances, the company could be liable for damages to the victims or suffer damage to its social standing, which could adversely affect its business, financial position and results of operations.」
As a business handling customer information, the company describes the possibility of liability for damages, loss of trust and deterioration in business performance resulting from information leaks.