Improving Service Operations Efficiency

「The “Fresh Produce Merchandising Support Business” improved back-office efficiency while strengthening its sales organization, pursuing the acquisition of new customers and expanding the number of stores using the service. Service transaction volume remained firm.」

「The “Fresh Produce Merchandising Support Business” improved back-office efficiency while developing new partner companies and expanding the number of stores using the service.」

「The “Fresh Produce Merchandising Support Business” saw sluggish sales growth because it encountered difficulties coordinating with partner companies in fresh produce wholesaling and securing sales-floor space within drugstore locations. However, it is working to enhance earning power by improving operating efficiency, including through standardization of operations.」

「The “Fresh Produce Merchandising Support Business” continues to improve operating efficiency, including by standardizing operations, to enhance earning power.」

「Although growth in the number of stores using the service was modest, the “Fresh Produce Merchandising Support Business” focused on standardizing operations to secure profitability commensurate with the scale of the business and worked to improve operating efficiency.」

「There have been no material changes in the issues that the Group must address during the cumulative third quarter of the fiscal year.」

「Although the number of stores using the service struggled to grow because activities were restricted by the COVID-19 pandemic, the “Fresh Produce Merchandising Support Business” implemented various measures to improve service capabilities and worked to improve operating efficiency.」

「Although growth in the number of stores using the service was modest, the “Fresh Produce Merchandising Support Business” focused on standardizing operations to secure profitability commensurate with the scale of the business and worked to improve operating efficiency.」

「The “Fresh Produce Merchandising Support Business” has increased the number of stores using the service, standardized operations in line with business expansion and worked to improve operating efficiency.」

「The “Imported Fresh Produce Supply Chain Business” is proceeding with initiatives to improve productivity by making outsourced operations more efficient and with the development of a framework through the introduction of RPA and other measures.」

「The “Imported Fresh Produce Supply Chain Business” is proceeding with the development of a framework to improve productivity through the introduction of RPA and other measures.」

「The “Imported Fresh Produce Supply Chain Business” is proceeding with the development of a framework to improve productivity through the introduction of RPA and other measures and to acquire new customers.」

「We are improving the efficiency and productivity of outsourced operations in the imported fresh produce supply chain, thereby creating an environment that will accelerate expansion into domestic fresh produce distribution.」

「To respond to these changes in the operating environment and strengthen our existing businesses, we revised our service prices in the fiscal year ended November 2018 and are also advancing the automation of outsourced operations.」

「For outsourced business services, we will further reduce operating costs by actively adopting AI, RPA and other technologies and promoting the automation of tasks.」

「The company is working to further streamline the business process outsourcing services provided for domestic fresh produce distribution.」

「We are increasing the automation rate for routine tasks to reduce costs, improve quality and raise productivity. At the same time, we have strengthened the organization’s agility and consolidated business locations.」

「There have been no material changes in the issues that the Group must address during the cumulative third quarter of the fiscal year.」

「There have been no material changes in the issues that the Group must address during the cumulative second quarter of the fiscal year.」

「There have been no material changes in the issues that the Group must address during the cumulative first quarter of the fiscal year.」

「We are pursuing further operating efficiencies while maintaining service quality by rigorously managing productivity in operations and using our strength in outsourced business services to modify systems from the user’s perspective.」