Continued corporate demand for personnel and perceived labor shortages
First written in FY2016-Q3. 9 of 27 entries say "Restated". Latest entry: FY2025.
S-Pool moved to the "Worse" side of this theme in 2017, 3 years before the typical company in this theme (2020).
The whole theme swung hardest in 2020: 5 of 12 companies on the "Worse" side.
9 other companies' latest entry also says "Other".
- FY2025Demand recovery alongside hiring difficulties and a contraction in routine workAnnual report
「Although the core call center staffing business showed signs of a gradual recovery in demand, intensifying competition to recruit personnel across a broad range of industries and other factors prevented sufficient hiring of staffing personnel, limiting the extent to which demand could be captured.」
Although call center staffing demand is showing signs of recovery, the ability to capture demand was limited by difficulties hiring staffing personnel and the contraction of standardized operations requiring large numbers of workers. - FY2025-H1Signs of demand recovery coexisting with sluggish sales support demandAnnual report
「Sales from the core staffing service for call centers had continued to decline for an extended period as COVID-19-related operations contracted, but demand has recently begun to show signs of a gradual recovery. As new staffing hires progressed and employee departures were curbed, sales turned upward, albeit slightly, for the first time in 13 quarters. Sales from sales support staffing continued to decline, but the rate of decline narrowed as the company focused on acquiring new projects.」
Call center staffing sales turned upward for the first time in 13 quarters, while sales support staffing continued to decline, reflecting continuing differences in recovery by sector. - FY2024Signs of demand reaching a bottom coexisting with sluggish new projectsAnnual report
「Although difficult conditions continued in both call center and sales support operations, call center operations showed signs of recovering demand in the fourth quarter under review, and sales began to show signs of reaching a bottom.」
Personnel demand remains challenging, but call center operations showed signs of recovering demand and sales reaching a bottom in the fourth quarter. - FY2024-Q2The drivers of declining sales changed from a contraction in COVID-19-related operations to an increase in year-end retirementsAnnual report
「In the core staffing service for call centers, the decline in sales caused by the contraction of COVID-19-related operations finally stopped. However, sales continued to decline during the second quarter under review, as this was a period when the number of employees leaving at the end of the fiscal year increased.」
The decline in sales caused by the contraction of COVID-19-related operations stopped, while an increase in year-end retirements was identified as a new factor behind the decline in sales. - FY2024-Q1Regular project recovery coexisting with a decline in COVID-19-related spot projectsAnnual report
「In the core staffing service for call centers, sales from regular projects finally began to increase. However, overall sales continued to decline due to a decrease in the few remaining COVID-19-related spot projects and the impact of having fewer operating days.」
Although regular projects began to increase, overall sales continued to decline due to the decrease in COVID-19-related spot projects. - FY2023Recovery in some areas coexisting with sluggish demand in othersAnnual report
「In sales support operations, recovery in staffing demand related to telecommunications carriers continued to lag, so the company focused its sales efforts on inbound-related business, where labor shortages had become severe. This initiative led to progress in acquiring hotel- and airport-related projects and enabled the business to shift toward recovery.」
While demand related to telecommunications carriers remained weak, hotel- and airport-related inbound projects turned toward recovery as a result of strengthened sales efforts. - FY2023-Q3RestatedAnnual report
「In recruitment support services, labor shortages continued across a broad range of industries, particularly services-related industries, and the service also continued on a recovery trend.」
Labor shortages continued across a broad range of industries, including services-related industries, and recruitment support services also continued on a recovery trend. - FY2023-Q2Recovery showing signs but continuing to lack momentumAnnual report
「In the core call center operations, signs of a recovery in staffing demand for the new fiscal year emerged as labor shortages became more severe, particularly in services, but the recovery lacked momentum and did not fully offset the decline in COVID-19-related spot operations. Meanwhile, in sales support operations, staffing demand related to the core telecommunications carrier business remained weak, but sales recovery progressed as the company focused on hotel and airline-related operations, where labor shortages had become particularly severe.」
Although call center staffing demand is showing signs of recovery, the decline in spot operations could not be fully offset. In sales support, demand related to telecommunications carriers remains weak, while recovery in hotel- and airline-related operations is continuing, reflecting differences by sector. - FY2023-Q1Signs of recovery coexisting with disparities in personnel demand by sectorAnnual report
「In the core call center operations, competition to recruit personnel has intensified, particularly in services, where recovery from the COVID-19 pandemic has become evident, and staffing demand has finally begun to show signs of recovery. As a result, the acquisition of new projects gradually progressed, but this was not enough to fully offset the decline in COVID-19-related spot operations. Meanwhile, in sales support operations, staffing demand related to the core telecommunications carrier business remained weak, but focusing on hotel and airline-related operations, where labor shortages had become particularly severe, finally halted the decline in sales.」
Call center staffing demand and new projects are showing signs of recovery, but the decline in spot operations was not fully offset. In sales support, demand related to telecommunications carriers remained weak, while focusing on hotels and airlines halted the decline in sales. - FY2022RestatedAnnual report
「In sales support operations as well, some operations showed signs of resuming, but demand for personnel related to telecommunications carriers remained weak and a full recovery in demand was not achieved.」
Although some sales support operations are showing signs of resuming, demand for personnel related to telecommunications carriers remains weak, reconfirming that full recovery has yet to be achieved. - FY2022-Q3WorsenedAnnual report
「Although some sales support operations showed signs of resuming, demand for personnel related to telecommunications carriers remained weak and a full recovery in demand was not achieved.」
Although some sales support operations are showing signs of resuming, demand for personnel related to telecommunications carriers remains weak, and full recovery in demand has yet to be achieved. - FY2022-Q2Polarization of personnel demand by sectorAnnual report
「Sales support operations, which were heavily affected by COVID-19, showed signs of resuming in some areas. However, demand for personnel related to telecommunications carriers remained weak, and a full recovery in demand was not achieved, although some operations showed signs of resuming and reaching a bottom.」
Some sales support operations are showing signs of resuming and reaching a bottom, while demand for personnel related to telecommunications carriers remains weak and has not reached a full recovery. - FY2021RestatedAnnual report
「Although the effective job-offers-to-applicants ratio has declined during the COVID-19 pandemic, corporate demand for personnel has remained high. In particular, the Group-based staffing service for call centers expanded by assigning Group employees to worksites and providing training and retention support.」
Despite the decline in the effective job-offers-to-applicants ratio, corporate demand for personnel remains high, and demand from call centers continues to be firm. - FY2020ReframedAnnual report
「Although headwinds for demand for temporary staffing have intensified recently, including due to the decline in the effective job-offers-to-applicants ratio, demand for personnel in the call center operations in which the Group specializes has remained firm even during the COVID-19 pandemic.」
The assessment has been revised from a general recognition of labor shortages to one that also reflects headwinds for staffing demand caused by the decline in the effective job-offers-to-applicants ratio, alongside firm demand in the call center sector. - FY2020-Q1RestatedAnnual report
「During the cumulative first quarter under review, companies continued to face a severe personnel shortage. In the core call center operations, sales of the group-based staffing service, which is particularly effective at quickly making inexperienced workers productive, increased steadily.」
The business environment remains characterized by a continuing shortage of personnel at companies, a view that has been reconfirmed. - FY2019RestatedAnnual report
「Corporate demand for personnel driven by labor shortages remained firm.」
The annual report reconfirms the view that corporate demand for personnel, driven by labor shortages, remains at a high level. - FY2019-Q3RestatedAnnual report
「Employment conditions have also continued to improve steadily, and corporate demand for personnel, driven by labor shortages, has remained firm.」
The improvement in employment conditions and the firmness of corporate demand for personnel driven by labor shortages have been reconfirmed. - FY2019-Q2WorsenedAnnual report
「During the cumulative second quarter under review, companies experienced an increasingly severe shortage of personnel. Sales of the group-based staffing service, which is particularly effective at quickly making inexperienced workers productive, increased steadily in the core call center and in-store sales support operations.」
The company states that the shortage of personnel has become “even more severe.” Employment data also show an effective job-offers-to-applicants ratio of 1.62x and an unemployment rate of 2.4% in May 2019. - FY2019-Q1RestatedAnnual report
「Meanwhile, regarding employment conditions, the number of job openings from companies has remained elevated. The nationwide effective job-offers-to-applicants ratio for February 2019, announced by the Ministry of Health, Labour and Welfare, stood at 1.63x, its highest level since 1.64x in January 1974. In addition to the services sector, which has traditionally faced a severe labor shortage, job openings have also increased in construction and transportation and postal services. The nationwide unemployment rate for February 2019, announced by the Ministry of Internal Affairs and Communications, also remained low at 2.3%, indicating conditions close to full employment.」
The tight employment environment, reflected in an effective job-offers-to-applicants ratio of 1.63x and an unemployment rate of 2.3%, has been reconfirmed. Construction and transportation and postal services are identified as areas affected by labor shortages. - FY2018RestatedAnnual report
「Regarding employment conditions, the number of job openings from companies has remained elevated, with the nationwide effective job-offers-to-applicants ratio for November 2018, announced by the Ministry of Health, Labour and Welfare, standing at 1.63x and remaining at a high level. …Conditions remain close to full employment.」
The annual report reconfirms the tight employment environment, with an effective job-offers-to-applicants ratio of 1.63x, labor shortages and conditions close to full employment. - FY2018-Q3WorsenedAnnual report
「The number of job openings from companies has remained elevated, with the nationwide effective job-offers-to-applicants ratio for July 2018, announced by the Ministry of Health, Labour and Welfare, standing at 1.63x, its highest level in approximately 44 years since 1.64x in January 1974. …Conditions remain close to full employment.」
The labor shortage and tight labor market have become even more severe, with the effective job-offers-to-applicants ratio rising from 1.59x in the previous quarter to 1.63x. - FY2018-Q2RestatedAnnual report
「Meanwhile, regarding employment conditions, the number of job openings from companies has remained elevated. The nationwide effective job-offers-to-applicants ratio for April 2018, announced by the Ministry of Health, Labour and Welfare, stood at 1.59x, its highest level in approximately 44 years since 1.64x in January 1974. In addition to the services sector, which has traditionally faced a severe labor shortage, job openings have also increased in manufacturing and construction. The nationwide unemployment rate for April, announced by the Ministry of Internal Affairs and Communications, also remained low at 2.5%, indicating conditions close to full employment.」
The tight labor market, reflected in an effective job-offers-to-applicants ratio of 1.59x and an unemployment rate of 2.5%, has been reconfirmed. The labor shortage has extended beyond services and manufacturing to construction. - FY2018-Q1WorsenedAnnual report
「Regarding employment conditions, the number of job openings from companies has remained elevated. The nationwide effective job-offers-to-applicants ratio for January 2018, announced by the Ministry of Health, Labour and Welfare, stood at 1.59x, its highest level in approximately 44 years since 1.64x in January 1974. In addition to the services sector, which has traditionally faced a severe labor shortage, job openings have also increased in manufacturing and education and learning support services. The unemployment rate also suggests that near-full employment has continued.」
Job openings from companies remained elevated and labor shortages continued, with the effective job-offers-to-applicants ratio reaching 1.59x. The increase in job openings expanded from services and manufacturing to education and learning support services, indicating near-full employment. - FY2017-Q3WorsenedAnnual report
「Regarding employment conditions, companies are experiencing an increasingly severe labor shortage. The nationwide effective job-offers-to-applicants ratio for August 2017, announced by the Ministry of Health, Labour and Welfare, stood at 1.52x, maintaining its highest level since 1974. In addition to the services sector, which has traditionally faced a severe labor shortage, job openings have also increased in manufacturing, including automobiles, and in transportation.」
The company states that labor shortages have become even more severe, with the effective job-offers-to-applicants ratio rising from 1.49x to 1.52x. The increase in job openings has extended beyond services to manufacturing and transportation. - FY2017-Q2WorsenedAnnual report
「Companies' sense of labor shortages had become even stronger. The nationwide active job openings-to-applicants ratio announced by the Ministry of Health, Labour and Welfare for May 2017 was 1.49, remaining at its highest level since 1974. In addition to the services sector, which had traditionally faced severe labor shortages, job openings also increased in manufacturing, including automobiles, as well as in transportation and construction.」
The labor shortage has become even more severe, with the industries affected expanding from services to manufacturing, transportation and construction. - FY2017-Q1WorsenedAnnual report
「Job openings increased across a wide range of industries, while labor shortages, particularly in the services sector, became increasingly serious.」
The description progressed from continued labor shortages to increasingly serious shortages, particularly in the services sector. The active job openings-to-applicants ratio was stated as 1.43. - FY2016-Q3First statedAnnual report
「Meanwhile, labor shortages continued from the previous year. The nationwide active job openings-to-applicants ratio announced by the Ministry of Health, Labour and Welfare for August 2016 was 1.37, its highest level in 25 years.」
The continued sense of labor shortages and the high level of the active job openings-to-applicants ratio were stated as facts concerning the business environment.