Growth xPartners (244A) · FactDeclining customer retention rateLatest Results presentation (2026-10-15): "Other"
Recurring Customer Base with Customer Retention Rate as a Key Metric
First written in FY2024. 1 of 4 entries say "Cited as achieved", first in 2026-07-31. Latest entry: 2026-10-15.
4entries
3years
2from disclosures
How it moved
Same theme, other companies
Recurring Customer Base with Customer Retention Rate as a Key MetricA theme 3 companies write about · 1 as a headwind · 2 as a tailwind
1 other company's latest entry also says "Other".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2025Declining customer retention rateAnnual report
「The customer retention rate was 86.6% in the fiscal year ended August 2025, resulting in a highly recurring revenue structure.」
The customer retention rate declined from 87.6% in the previous fiscal year to 86.6%. - FY2024First statedAnnual report
「The Group positions revenue, which indicates the scale of the value provided to customers; operating income, which indicates profitability; and the customer retention rate (Note 13), which indicates customers’ assessment of the Group as a partner working alongside them, as important management indicators.」
The customer retention rate was disclosed as 92.1% for the fiscal year ended August 2023 and 87.6% for the fiscal year ended August 2024.