ICT enablement of restaurant operations and support across all areas of management

「As of the end of March 2025, the number of contracted companies was 129, compared with 97 as of the end of March 2024. … ぐるなび FineOrder was actively used at 97% of locations where the system had been installed (March 2025 results).」

「In addition, for the ぐるなび FineOrder mobile ordering service, which allows customers to place orders and pay at restaurants using their own smartphones, we began integrating with the POS system of QUALICA, Inc., which is adopted by many foodservice companies across business formats, with the aim of expanding proposals in the major-chain segment. As of the end of September 2024, the number of contracted companies was 115, compared with 64 at the end of the same month of the previous year. While steadily increasing the number of locations operated by contracted companies, we also provided operational and usage support through our strength in hands-on support. As a result, ぐるなび FineOrder was actively used at 97% of locations where the system had been installed (September 2024 results).」

「As of the end of March 2024, the number of contracted companies was 97, exceeding the year-end target of 65 set at the beginning of the fiscal year (44 as of the end of March 2023). While steadily increasing the number of locations operated by contracted companies, we also provided detailed operational and usage support through our strength in hands-on support. As a result, ぐるなび FineOrder was actively used at 97% of locations where the system had been installed (March 2024 results), and cumulative users as of the end of March totaled 16.5 million, an increase of 4.9 million from the end of the previous quarter, representing the aggregate number of people in the groups of users. Usage by consumers also expanded steadily.」

「As of the end of December, the number of contracted companies was 77, exceeding the year-end target of 65 set at the beginning of the fiscal year (44 as of the end of March 2023). While steadily increasing the number of locations operated by contracted companies, we also provided detailed operational and usage support through our strength in hands-on support. As a result, ぐるなび FineOrder was actively used at 98.2% of locations where the system had been installed, and cumulative users as of the end of December totaled 11.6 million, representing the aggregate number of people in the groups of users, among other results.」

「Regarding initiatives related to priority measures in the second quarter, contracts for the mobile ordering service ぐるなびFineOrder have progressed not only among major food service chains but also in café and other formats where joining the company's traditional promotional support services had been difficult. As of the end of September, the number of contracted companies was 64, compared with 44 as of the end of March 2023, and the number of locations adopting the service at contracted companies is also increasing steadily.」

「Contracts for the mobile ordering service ぐるなびFineOrder have progressed not only among major food service chains but also in café and other formats where joining the company's traditional promotional support services had been difficult. As of the end of June, the number of contracted companies was 52, compared with 44 as of the end of March 2023, and the number of locations adopting the service at contracted companies is also increasing steadily.」

「We will establish ぐるなび FineOrder as a new service connecting restaurants and consumers and grow it into the second core service after the ぐるなび website.」

「In the business support area, the number of companies adopting the mobile ordering service ぐるなびFineOrder has been steadily increasing. To further increase the number of adopting companies and locations, the company is also working to expand functions, including the range of connected POS systems, and to strengthen support to promote smooth use at participating locations.」

「As part of expanding support services for restaurants and creating new businesses, the company is strengthening the delivery and takeaway services transferred from Rakuten effective 1 July. It has also begun expanding the “Gurunavi FineOrder” mobile ordering service, which allows customers to place orders and settle bills at restaurants using their smartphones, with the aim of further improving consumer convenience and increasing customer traffic to restaurants by seamlessly connecting functions such as dine-in reservations and delivery orders.」

「The ぐるなび FineOrder mobile ordering service enables customers to place orders and pay at restaurants using their own smartphones, providing contactless service and improving restaurant operating efficiency. Following the initial sale to selected restaurants in April, we began a full-scale nationwide rollout to restaurants in July.」

「The ぐるなび FineOrder mobile ordering system enables customers to place orders and pay at restaurants using their own smartphones, providing contactless service and improving restaurant operating efficiency. Ahead of the full rollout from July, we began an initial sale to selected restaurants on 8 April.」

「As part of this initiative, we began offering the ぐるなび FineOrder mobile ordering system on a trial basis at selected restaurants from 8 April.」

「In addition to these services, the Company began offering a new service plan that packages the support restaurants needed during the COVID-19 pandemic, including more efficient customer and table management and effective information distribution.」

「As the use of cashless payments is being encouraged as part of a new lifestyle, the Company strengthened its operational support services, including by adding card payment brands to its ぐるなび Pay multi-payment service.」

「We are actively expanding outsourced operational services for restaurants that are unable to adequately handle the growing workload caused by the diversification of promotional media and labor shortages. These services help improve the efficiency of in-store operations and include managing ぐるなび restaurant pages and external media and advertising, accepting and managing reservations by telephone and online, and calling reservation holders to confirm bookings to prevent no-shows. We have enabled participating restaurants to experience the convenience of these services.」

「We are actively expanding outsourced operational services for restaurants that are unable to adequately handle the growing workload caused by the diversification of promotional media and labor shortages. These services help improve the efficiency of in-store operations and include managing ぐるなび restaurant pages and external media and advertising, accepting and managing reservations by telephone and online, and calling reservation holders to confirm bookings to prevent no-shows.」

「For online reservations, which consumers have increasingly used in recent years, the company will improve user convenience through UI improvements and expanded seat inventory, while increasing the efficiency of restaurants’ reservation management through its reservation ledger, with the aim of creating a reservation platform that is easy for both consumers and restaurants to use.」

「In addition to customer acquisition support, in the inbound business we provided inbound member plans that comprehensively support restaurants in capturing demand from visitors to Japan and preparing to receive them, and expanded services to strengthen information distribution to visitors to Japan. We also began full-scale sales of products supporting employee training, and revamped Gurunavi Pay, our multi-payment service, expanding the payment services available for credit cards, domestic and overseas QR-code payments, electronic money and other methods, thereby providing a range of support services suited to changes in the environment surrounding restaurants.」

「As part of efforts to strengthen operational support that helps address labor shortages, we have initially focused on supporting the adoption of ICT in restaurant operations. In August, we upgraded the ぐるなび Pay multi-payment service, adding support for China's two leading mobile payment services, Alipay (支付宝/アリペイ) and WeChat Pay (微信支付), in addition to credit card payments, and expanded the functions of ぐるなび Ledger.」

「As part of efforts to strengthen operational support that helps address labor shortages, the number of restaurants adopting in-store ICT tools, including ぐるなび Ledger, which was launched in the previous fiscal year, increased steadily.」

「Going forward, in addition to expanding the functions of these services and increasing the number of participating restaurants, we will further support the efficiency of restaurant operations by strengthening ぐるなび PRO, our restaurant operations system, as a platform for the various operational support services we provide.」

「As part of its operational support beyond sales promotion, we are expanding services that improve the efficiency and productivity of restaurant operations. In addition to launching the ぐるなび POS+ POS system and ぐるなび Pay multi-payment service, we adopted Toreta, Inc.'s reservation ledger as ぐるなび Ledger and began selling it in October.」

「Specifically, in operational support beyond restaurant sales promotion, we began providing the POS register system “Gurunavi POS+” in April, followed by the linked multi-payment service “Gurunavi Pay” in June and the self-order system “Gurunavi POS+ Table Top Order” in August. We are expanding services that improve restaurant operating efficiency and productivity. We also launched the property search website “Gurunavi PRO Restaurant Property Search” for prospective restaurant operators in June. By providing services involved in every aspect of restaurant management, rather than limiting our role to traditional sales promotion support, we aim to support more restaurants.」

「First, as an operational support service for restaurants, we began providing the ぐるなび POS+ POS system on 25 April and launched the ぐるなび Pay multi-payment service, which integrates with ぐるなび POS+, on 26 June. In addition, we launched ぐるなび PRO Restaurant Property Search, which provides property information to prospective restaurant operators.」

「First, in April 2017, we began providing the ぐるなび POS+ (Postas) POS system, and plan to add a broad range of operational support functions, including reservation management, customer records and multi-payment processing, to the functions of ぐるなび POS+.」