Reputational Risk Related to Service Quality and Social Initiatives
First written in FY2024. 1 of 3 entries say "Mitigated", first in FY2025. Latest entry: FY2026.
Gurunavi moved to the "Worse" side of this theme in 2026.
0 other companies' latest entry also says "Worsened".
- FY2026WorsenedAnnual report
「If these requirements are not properly observed, the company may be subject to administrative sanctions or surcharges. There is also a risk that its reputation may be damaged by the rapid spread of negative publicity through social media and other channels, allowing the adverse reputation to become entrenched.」
The company expanded its description of reputational risk related to service quality and social initiatives to include the use of AI, algorithmic transparency, fair dealing, administrative sanctions and surcharges, and the entrenchment of negative publicity on social media. - FY2025MitigatedAnnual report
「Specifically, the company is working to continuously strengthen corporate governance, promote human capital management, identify climate-related risks and opportunities, and respond to them.」
As part of its response to broad reputational risk, the company explicitly described initiatives combining governance, human capital, climate change response, and non-financial information disclosure. - FY2024First statedAnnual report
「If negative reputational issues arise regarding the quality of services provided by the group, its integrity and fairness, or its approach to environmental and social initiatives, resulting in a loss of stakeholder trust or brand value, lawsuits, administrative sanctions or other consequences, the group’s performance could be affected.」
Separate from the individual risks traditionally described, such as disputes between participating restaurants and users and content quality issues, the company identified broad reputational risk, including service quality, integrity and fairness, and environmental and social initiatives, as a standalone risk item.