Business Platform Supporting Restaurants

「We have established evolving into a “true supporter of restaurants” as our vision and will promote the “transformation of the value we provide” and the “expansion of the restaurant network” by making maximum use of our strengths in support capabilities and information assets.」

「Under our founding commitment to “preserve and foster Japan’s food culture” and our purpose of “Connecting people through food. Fulfilling people,” we believe that, to achieve medium- to long-term growth in corporate value, it is important to return to and focus on a B2B business model that works closely with restaurants and resolves their challenges, while making maximum use of our core competencies since establishment, namely our “support capabilities” and “information assets.”」

「Gurunavi Promotion Community Co., Ltd. has been excluded from the scope of consolidation from the current consolidated fiscal year because its liquidation has been completed.」

「Previously, we provided sales promotion and operational support to participating restaurants through visits by rounders from Gurunavi Promotion Community Co., Ltd. (hereinafter, “GPC”). However, as restaurant needs and challenges changed, and as we reviewed our membership plans and expanded our products, including operational support, we reduced visits to participating restaurants by GPC from 2021. We subsequently explored new value that could be provided through GPC and considered whether to continue the business. In light of factors including the outlook for profitability, the Board of Directors resolved at its meeting held on 15 November 2022 to dissolve GPC. The company was dissolved effective 20 December 2022, and completion of its liquidation was scheduled for the end of March 2023.」

「Regarding the enhancement of operational support services, in addition to providing ICT tools for reservations, customer management, accounting and payments, we are strengthening support for their use through our unique “human support system,” recognizing that many restaurants are unfamiliar with the use of ICT.」

「We believe that the restaurant support services described above will be even more effective if we use the practices and know-how collected and accumulated by the 1,000-person support system to propose services and support their implementation. Accordingly, we will continue to develop and strengthen the system and functions of the 1,000-person support system, as well as build internal systems to enable efficient operations.」

「Our 1,000-person support system, one of our strengths, is strengthening the collection of information and proposals relating to restaurant management as a whole, rather than limiting its role to sales promotion, and working to use the successful practices, management know-how and marketing data it collects.」

「To improve this situation promptly, during the current fiscal year we are strengthening operational support that helps address labor shortages at restaurants, expanding our methods of reaching users, and strengthening communication with restaurant operators through the 1,000-person support system, including comprehensive proposals covering restaurant management as a whole.」

「We worked to introduce a system that immediately provides consumers, through various external services, with detailed information and vacancy information registered and updated by restaurants through the management interface we provide.」

「We are proceeding with further analysis and use of our proprietary database, including restaurant challenges and successful practices collected daily by the “1,000-person support system,” as well as detailed restaurant information accumulated through “Gurunavi PRO.”」

「Under the medium-term management plan announced in July 2016, we strengthened our product development capabilities while establishing a sales structure that makes maximum use of the “1,000-person support system.” During the current fiscal year, we are working to expand our restaurant support business by strengthening sales promotion support, our core area, while supporting restaurant diversification and providing operational support beyond sales promotion. At the same time, we are laying the groundwork for medium- to long-term growth by pursuing the development of new businesses and services, including operational support for food-related industries, the creation of businesses in the extraordinary-experience segment, and the expansion of paid membership services.」

「We established Gurunavi, the official website for dining out, and a business foundation consisting of a “1,000-person support system” that builds ties with restaurants.」

「We established two business foundations: an official dining-out website that provides the “detailed, accurate and up-to-date” restaurant information users need when choosing a restaurant, and a 1,000-person support system that builds ties with restaurants. As a “supporter of restaurants,” we have supported sales promotion for participating restaurants while building the relationships with those involved in dining-out culture and the databases of dining-out information that form the basis for our future business development.」