Multilingual Restaurant Support for Visitors to Japan

「We expanded the scope of agent activities by adding Korean as a target language, as South Korea has a large number of visitors to Japan, and adding distribution through social media regularly used by internet users overseas and Google listing advertisements.」

「In the Marketing Agent area, in response to the recovery in inbound demand, we advanced product improvements and proposals aligned with the needs of both restaurants and consumers, including by strengthening multilingual information distribution support in our Google Business Profile management support service.」

「In the Marketing Agent area, in response to the recovery in inbound demand, we are improving products to meet the needs of both restaurants and consumers, including by strengthening multilingual information distribution support in our Google Business Profile management outsourcing service.」

「In addition to customer acquisition support, in the inbound business we provided inbound member plans that comprehensively support restaurants in capturing demand from visitors to Japan and preparing to receive them, and expanded services to strengthen information distribution to visitors to Japan. We also began full-scale sales of products supporting employee training, and revamped Gurunavi Pay, our multi-payment service, expanding the payment services available for credit cards, domestic and overseas QR-code payments, electronic money and other methods, thereby providing a range of support services suited to changes in the environment surrounding restaurants.」

「In the inbound business, we are steadily advancing the provision of inbound member plans and services that comprehensively support restaurants in preparing to receive visitors to Japan and capturing demand. To strengthen information distribution to visitors to Japan, we launched LIVE JAPAN PERFECT GUIDE HOKKAIDO in July and, in October, began offering advertorial products on the Japanese tourism information website Rakuchigo! Japan, which has a large user base in Taiwan and Hong Kong, among other initiatives to expand our services and products.」

「In addition, we began offering paid services in June that provide comprehensive support for restaurants in preparing to receive foreign customers and capture demand, and in July launched LIVE JAPAN PERFECT GUIDE HOKKAIDO, a tourism information service for visitors to Japan, thereby working to expand inbound-related services.」

「We also began offering paid services providing comprehensive support for restaurants in preparing to receive foreign customers and capturing demand. In addition, we worked to expand inbound-related initiatives, including by preparing to add China’s two leading mobile payment services, Alipay (支付宝／アリペイ) and WeChat Pay (微信支付), to Gurunavi Pay, our multi-payment service for restaurants.」

「We already provide support in areas including disseminating information overseas through partnerships with overseas media, accepting reservations through concierge services and web reservation systems, and assisting restaurants with customer service through multilingual menu translation systems and seminars offered by Gurunavi University. We will continue to focus on these initiatives while further expanding support, including by improving payment infrastructure.」

「In the restaurant support business, to strengthen promotional support, we launched Gurunavi Corporate Reservation Service in October to help restaurants attract corporate demand, including demand for entertaining guests. In November, we upgraded Gurunavi Foreign Language Version to make it easier to use, and also expanded the services and user base by newly partnering with major websites in China and Taiwan for prepaid reservations for visitors to Japan.」

「On LIVE JAPAN, a tourism information service for visitors to Japan, we began providing more extensive information suited to the needs of users visiting Japan, including displaying Tripadvisor reviews on facility introduction pages from 12 June.」

「On Gurunavi Foreign Language Version, we began integrating our website with Tripadvisor, one of the world’s largest travel websites, in June, and are building a system to direct more foreign travelers to restaurants, including by piloting prepaid reservation integration with travel websites in China and Taiwan from January.」

「In addition to beginning service integration with Tripadvisor, one of the world’s largest travel websites, in June, we are also progressing with integration with travel websites in China, Taiwan and elsewhere, establishing a system for providing our services to travelers visiting Japan from around the world so they can enjoy fulfilling dining experiences in Japan.」

「On 22 June, we began integrating services with Tripadvisor, the world’s largest travel website, and our Gurunavi website and Gurunavi Foreign Language Version (English version). We established a system for providing our services to more travelers worldwide and directing them to restaurants.」

「To strengthen promotional support, we are working to improve the accuracy of promotional products, including targeted products, that match restaurants’ characteristics with user needs, and to improve the convenience of our web reservation system. We are also focusing on providing multilingual restaurant information through Gurunavi Foreign Language Version and LIVE JAPAN to help restaurants attract the growing number of visitors to Japan expected in the future.」