Improving BPO service quality and efficiency
First written in FY2016-Q3. 16 of 22 entries say "Restated". Latest entry: FY2023-Q3.
No other company in this theme has enough history to compare yet.
- FY2023-Q3RestatedAnnual report
「Against this backdrop, our group has worked to expand its on-demand economy business supported by IT-proficient registered gig workers, its system solutions business centered on systems development by IT engineers, its sharing economy business centered on space sharing to support entrepreneurs and sole proprietors, and its digital marketing business, added in July 2022 and centered on general mail-order sales under the Nippon Direct and Yuyu Life brands, while improving and strengthening service quality.」
The company continued to pursue expansion of the four businesses and improvement and strengthening of service quality. - FY2023-Q1ReframedAnnual report
「Against this backdrop, our group has worked to expand its on-demand economy business supported by IT-proficient registered gig workers, its system solutions business centered on systems development by IT engineers, its sharing economy business centered on space sharing to support entrepreneurs and sole proprietors, and its digital marketing business, added in July 2022 and centered on general mail-order sales under the Nippon Direct and Yuyu Life brands, while improving and strengthening service quality.」
The digital marketing business was added to the previous three businesses, bringing the total to four, with continued emphasis on expansion and service quality. - FY2022-Q2RestatedAnnual report
「Against this backdrop, our group has worked to expand its on-demand economy business supported by IT-proficient registered gig workers, its system solutions business centered on systems development by IT engineers, and its sharing economy business centered on space sharing to support entrepreneurs and sole proprietors, while improving and strengthening service quality.」
The company continued to pursue expansion of its three businesses and improvement and strengthening of service quality. - FY2022-Q1ReframedAnnual report
「Against this backdrop, our group has worked to expand its on-demand economy business supported by IT-proficient registered gig workers, its system solutions business centered on systems development by IT engineers, and its sharing economy business centered on space sharing to support entrepreneurs and sole proprietors, while improving and strengthening service quality.」
The company reorganized its activities into three businesses by adding a system solutions business to the on-demand economy and sharing economy businesses. Improving efficiency was again not explicitly mentioned. - FY2021SoftenedAnnual report
「Against this backdrop, our group has worked to expand its on-demand economy business supported by IT-proficient registered gig workers and its sharing economy business developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality.」
The company continued to cite expansion of its businesses and improvement and strengthening of service quality, but again did not explicitly mention improving service efficiency. - FY2021-Q2SoftenedAnnual report
「Against this backdrop, our group has worked to expand its on-demand economy business supported by IT-proficient registered agents and its sharing economy business developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality.」
The company continued to state that it was improving and strengthening service quality, but did not explicitly mention improving efficiency as it had previously. - FY2020-Q3RestatedAnnual report
「Against this backdrop, our group has worked to expand its on-demand economy business supported by IT-proficient registered agents and its sharing economy business developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The businesses were renamed the on-demand economy business and sharing economy business, but the policy of expanding operations and improving service quality and efficiency, supported by IT-proficient registered agents, continued. - FY2020-Q2RestatedAnnual report
「Against this backdrop, our group has worked to expand its on-demand economy business supported by IT-proficient registered agents and its sharing economy business developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
Although the business names changed, the policy of improving and strengthening service quality and efficiency, supported by registered agents and IT, continued. - FY2020-Q1ReframedAnnual report
「Against this backdrop, our group has worked to expand its on-demand economy business supported by IT-proficient registered agents and its sharing economy business developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The previous descriptions of the BPO and coworking-space businesses were recast as the broader concepts of an on-demand economy business and a sharing economy business. The policy of improving and strengthening quality and efficiency was maintained. - FY2019RestatedAnnual report
「Against this backdrop, our group has worked to expand the scale of its BPO business supported by registered agents familiar with IT and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to pursue expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency. - FY2019-Q3RestatedAnnual report
「Against this backdrop, our group has worked to expand the scale of its BPO business supported by registered agents familiar with IT and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to pursue expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency. - FY2019-Q2RestatedAnnual report
「Against this backdrop, our group has worked to expand the scale of its BPO business supported by registered agents familiar with IT and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to pursue expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency, supported by IT-proficient registered agents. - FY2019-Q1RestatedAnnual report
「Against this backdrop, our group has worked to expand the scale of its BPO business supported by registered agents familiar with IT and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to pursue expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency, supported by IT-proficient registered agents. - FY2018RestatedAnnual report
「Our group has worked to expand its BPO business supported by registered agents familiar with IT and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to pursue expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency, supported by registered agents. - FY2018-Q3RestatedAnnual report
「Against this backdrop, our group has worked to expand the scale of its BPO business supported by registered agents familiar with IT and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to pursue expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency, supported by registered agents and IT. - FY2018-Q2RestatedAnnual report
「Against this backdrop, our group has worked to expand the scale of its IT-centered BPO business supported by 125,000 registered agents and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to identify expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency as priorities, supported by IT and 125,000 registered agents. - FY2018-Q1RestatedAnnual report
「Against this backdrop, our group has worked to expand the scale of its IT-centered BPO business supported by 125,000 registered agents and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to identify expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency as priorities, supported by IT and registered agents. - FY2017RestatedAnnual report
「Against this backdrop, our group has worked to expand the scale of its IT-centered BPO business supported by 125,000 registered agents and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to identify expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency as priorities, supported by registered agents and IT. - FY2017-Q3RestatedAnnual report
「Against this backdrop, our group has worked to expand the scale of its IT-centered BPO business supported by 125,000 registered agents and its coworking-space business, developed primarily by subsidiary Asset Design Co., Ltd., while improving and strengthening service quality and efficiency.」
The company continued to identify expansion of the BPO and coworking-space businesses and improvement of service quality and efficiency as priorities, supported by IT and 125,000 registered agents. - FY2017-Q1RestatedAnnual report
「Against this backdrop, our group has worked to expand its BPO business supported by 125,000 registered agents and centered on IT, as well as its coworking-space business, while improving and strengthening service quality and efficiency.」
The company continued to identify expansion of the BPO business and improvement of service quality and efficiency as priorities, supported by registered agents and IT. - FY2016RestatedAnnual report
「Against this backdrop, our group has continued working to further improve and strengthen the quality and efficiency of its BPO services, supported by registered agents and centered on IT.」
The company continued to pursue measures to improve and strengthen BPO service quality and efficiency, supported by registered agents and IT. - FY2016-Q3First statedAnnual report
「Our group has worked to further improve and strengthen the quality and efficiency of its BPO services, supported by 125,000 registered agents and centered on IT.」
Improving and strengthening quality and efficiency are stated as objectives, with IT and registered agents as the means.