Intensifying competition with major call-center operators, staffing companies and new entrants
First written in FY2016. 3 of 4 entries say "Restated". Latest entry: FY2019.
The whole theme swung hardest in 2026: 31 of 91 companies on the "Worse" side.
122 other companies' latest entry also says "Restated".
- FY2019RestatedAnnual report
「Several companies already operate services using call center facilities larger than those of the Group. These companies may consolidate the market into an oligopoly, and major staffing companies and new operators may enter the market.」
Continues to monitor the increasing concentration among large call-center companies and the potential entry of major staffing firms and new operators. - FY2018RestatedAnnual report
「Several companies already operate services using call center facilities larger than those of the Group. These companies may consolidate the market into an oligopoly, and major staffing companies and new operators may enter the market.」
The company continues to describe the potential for market consolidation by large call center operators, entry by major staffing companies and new operators, and higher recruitment expenses due to intensifying competition. - FY2017RestatedAnnual report
「Several companies already operate services using call center facilities larger than those of the Group. These companies may consolidate the market into an oligopoly, and major staffing companies and new operators may enter the market. If competition with other companies intensifies further, recruitment expenses to secure highly capable personnel may increase, potentially affecting the Group's performance.」
The company continues to describe the potential for market consolidation by large call center operators, entry by major staffing companies and new operators, and higher recruitment expenses. - FY2016First statedAnnual report
「Several companies already operate services using call-center facilities larger than those of the Group, and these companies could establish an oligopoly. Major staffing companies and other new operators may also enter the market. If competition with competitors intensifies further, recruitment and other costs to secure qualified personnel may increase, affecting the Group's results.」
Identifies oligopolization by large call-center operators, entry by major staffing companies and new operators, and higher recruitment costs as risks to the call-center business.