Impact of customer information leaks on trust and customer numbers
First written in FY2016. 4 of 5 entries say "Restated". Latest entry: FY2023.
The whole theme swung hardest in 2026: 18 of 81 companies on the "Worse" side.
119 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「The Group works to prevent customer information leaks. It also provides employees of companies entrusted with system maintenance and management with strict guidance equivalent to that provided to Group employees, but if customer information were to leak externally, the Group could receive customer complaints or face claims for damages.」
The Group has restated its management of customer information through employee training, confidentiality obligations, and guidance for outsourcing providers, as well as the impact on trust and results if a leak occurs. - FY2022RestatedAnnual report
「The Group works to prevent customer information leaks. It also provides employees of companies entrusted with system maintenance and management with strict guidance equivalent to that provided to Group employees, but if customer information were to leak externally, the Group could receive customer complaints or face claims for damages.」
The Group continues to manage customer information through employee training, confidentiality obligations, and guidance for providers entrusted with system maintenance. - FY2018RestatedAnnual report
「As the Group provides various services to its members, it continuously seeks to prevent the leakage of customer information by providing thorough employee training on the management of confidential customer information and fostering awareness of confidentiality obligations. It also provides employees of outsourcing companies with strict guidance equivalent to that provided to Group employees, but if customer information were to leak externally, the Group could receive customer complaints or face claims for damages.」
The Group has restated its efforts to prevent customer information leaks through employee training, confidentiality obligations, and guidance for outsourcing providers, as well as the impact on trust and results if a leak occurs. - FY2017RestatedAnnual report
「As the Group provides various services to its members, it continuously seeks to prevent the leakage of customer information by providing thorough employee training on the management of confidential customer information and fostering awareness of confidentiality obligations.」
The Group has restated its efforts to prevent customer information leaks through employee training, awareness of confidentiality obligations, and guidance for outsourcing providers, as well as the impact on trust and customer numbers if a leak occurs. - FY2016First statedAnnual report
「As the Group provides various services to its members, it continuously seeks to prevent the leakage of customer information by providing thorough employee training on the management of confidential customer information and fostering awareness of confidentiality obligations.」
It describes the possibility of complaints, claims for damages, loss of trust, and fewer customers if customer information is leaked.