Improving customer satisfaction and securing appropriate profits on a stable basis
First written in FY2017-Q2. 17 of 32 entries say "Advanced", first in FY2022-Q3. Latest entry: 2026-11-13.
0 other companies' latest entry also says "Worsened".
- FY2026AdvancedAnnual report
「Our Group's performance increased in both revenue and profit from the previous consolidated fiscal year, exceeding the record results achieved in the previous fiscal year, when profit reached its highest level since listing, and setting a new record high.」
The policy of increasing customer satisfaction and improving visitor numbers, net sales and store profit resulted in net sales of ¥16,246 million, operating profit of ¥1,236 million, ordinary profit of ¥1,326 million and net income attributable to owners of the parent of ¥928 million, setting a new record high. - FY2026-H1AdvancedAnnual report
「Under these circumstances, our Group recorded consolidated net sales of ¥7,948 million, up 13.8% year on year, operating profit of ¥711 million, up 2.5%, ordinary profit of ¥771 million, up 3.9%, and interim net income attributable to owners of the parent of ¥595 million, down 4.9% year on year.」
During the current interim consolidated accounting period, revenue increased and operating profit and ordinary profit exceeded the same period of the previous year, while interim net income attributable to owners of the parent declined 4.9% year on year due in part to a decrease in gain on reversal of stock acquisition rights. Progress toward customer satisfaction and stable profit generation was evident in operating profit and ordinary profit. - FY2025AdvancedAnnual report
「Although expenses were recorded for store repairs and purchases of supplies, profit increased substantially and reached the highest level since listing. This reflected strong sales of high-priced products such as collaboration event food and beverage menus, as well as improved profit margins resulting from measures including admission fee revisions and the expansion of seasonal pricing.」
Collaboration events, high-priced food and beverage menus, admission fee revisions and the expansion of seasonal pricing improved profit margins, resulting in the highest profit since listing. Consolidated net sales were ¥15,164 million, operating profit was ¥1,140 million and ordinary profit was ¥1,279 million. - FY2025-H1AdvancedAnnual report
「Under these circumstances, our Group recorded consolidated net sales of ¥6,986 million, up 0.3% year on year, operating profit of ¥693 million, up 187.0%, ordinary profit of ¥742 million, up 410.6%, and interim net income attributable to owners of the parent of ¥626 million, compared with ¥3 million in the same period of the previous year. During the current interim consolidated accounting period, revenue exceeded that of the previous interim consolidated accounting period, when China was included in the scope of consolidation, and profit increased substantially. This was due to strong performance by collaboration events with anime content and VTubers, events held in cooperation with local communities such as Minamitane Town in Kagoshima Prefecture, the development and promotion of various food and beverage menus including the original sauna drink Lipospa, admission fee revisions, and the extension of the period for seasonal pricing applied during peak periods.」
Collaboration events, cooperation with local communities, food and beverage menus, admission fee revisions and the extension of seasonal pricing resulted in operating profit of ¥693 million, ordinary profit of ¥742 million and interim net income of ¥626 million, a substantial improvement from the same period of the previous year. - FY2024AdvancedAnnual report
「In Japan during the consolidated fiscal year, the recovery in visitor numbers, strong performance by collaborations with popular content such as Hololive, Haikyu!!, Nijisanji and Pokémon, increases in admission fees and ticket-book prices at directly operated stores, and the introduction of seasonal pricing made substantial contributions to net sales.」
Through collaborations, price revisions and seasonal pricing, the Japan segment recorded net sales of ¥13,033 million and operating profit of ¥1,261 million. Operating profit increased 115.9% from the previous fiscal year, reaching a record high. - FY2024-Q3AdvancedAnnual report
「For this segment, net sales were ¥9,659 million, up 15.3% year on year, and segment profit (operating profit) was ¥841 million, up 216.2% year on year.」
The Japan segment exceeded the same period of the previous year in both net sales and operating profit, with initiatives addressing customer needs and price revisions translating into concrete profit generation during the cumulative third quarter period. - FY2024-Q2AdvancedAnnual report
「In Japan, during the six months ended the second quarter, performance benefited significantly from strong collaborations with popular content such as Hololive and Haikyu!!, as well as efforts to revitalize local communities through collaboration events with Minamitane Town and agricultural cooperatives (JA). Revenue also benefited significantly from higher admission fees and the introduction of seasonal pricing at directly operated stores, along with the active organization of sauna events. On the cost side, the company benefited from subsidies for electricity and gas charges and worked to conserve electricity at all stores, resulting in substantial increases in both revenue and profit.」
The Japan segment recorded an 18.0% year-on-year increase in net sales and operating profit of ¥606 million, up 106.4% year on year. This demonstrates concrete progress in customer satisfaction and profit generation through collaborations, price revisions, seasonal pricing and sauna events. - FY2024-Q1AdvancedAnnual report
「In Japan, despite higher costs from rising energy prices and repairs and equipment maintenance, revenue and profit increased due to strong performance by collaboration events with various anime titles, including Hololive and Haikyu!!, as well as the substantial contribution from admission fee increases and the introduction of seasonal pricing at all directly operated stores since the previous year.」
In the Japan segment, net sales were ¥3,099 million and operating profit was ¥234 million, up 30.0% year on year, due to collaboration events with anime content, admission fee increases at all directly operated stores and the introduction of seasonal pricing. Improvement toward customer satisfaction and profit generation progressed in the Japanese business, although the consolidated company still recorded an operating loss. - FY2023AdvancedAnnual report
「Net sales increased substantially and revenue and profit were higher due to strong performance by collaboration events with various anime titles and YouTubers, including Demon Slayer: Kimetsu no Yaiba, SPY×FAMILY, Colorful Peach, Whiters and Blue Lock, as well as the increase in admission fees at all stores and the absence of operating restrictions associated with states of emergency and other measures.」
The Japan segment recorded an operating profit of ¥584 million due to collaboration events, price increases at all stores and the lifting of operating restrictions, confirming full-year performance improvement toward customer satisfaction and profit generation. - FY2023-Q3Higher sales but lower quarterly profitAnnual report
「In Japan, during the third quarter (October to December), net sales increased due to strong performance by collaboration events with anime content such as Kuroko's Basketball and Whiters, as well as YouTubers, and the ¥50 increase in admission fees across all stores on average in September 2022. Segment profit, however, declined from the three-month period of the previous year due to repairs and equipment maintenance that had been deferred in the previous fiscal year and the impact of higher energy costs.」
Net sales increased due to collaboration events and the ¥50 average increase in admission fees across all stores, but quarterly profit declined year on year due to repairs, equipment maintenance and higher energy costs. - FY2023-Q2AdvancedAnnual report
「Net sales increased substantially and revenue and profit were higher, due to strong performance by collaboration events with anime content such as SPY×FAMILY and ONE PIECE FILM RED, as well as the absence of operating restrictions imposed in the same period of the previous year, including shortened store hours, suspension of alcohol service and reduced hours in dining areas.」
In the Japanese business, collaboration events with anime content and the lifting of operating restrictions improved results from an operating loss of ¥483 million in the same period of the previous year to an operating profit of ¥293 million. - FY2023-Q1AdvancedAnnual report
「For this segment, net sales were ¥2,672 million, up 43.4% year on year, and segment profit (operating profit) was ¥180 million, compared with a segment loss of ¥241 million in the same period of the previous year. In Japan, during the cumulative first quarter of the current fiscal year, net sales and profit increased substantially year on year and the segment recorded higher revenue and profit. This was due to strong performance by collaboration events with TV anime and other titles, including Demon Slayer: Kimetsu no Yaiba, the absence of operating restrictions imposed in the same period of the previous year, such as shortened store hours, suspension of alcohol service and reduced hours in dining areas, and a recovery in consumer sentiment as vaccination progressed.」
In the Japan segment, collaboration events, the lifting of operating restrictions and a recovery in consumer sentiment resulted in a shift from an operating loss of ¥241 million in the same period of the previous year to an operating profit of ¥180 million. - FY2022AdvancedAnnual report
「For our Group, consolidated net sales were ¥10,036 million, up 14.5% from the previous fiscal year, operating loss was ¥568 million, compared with an operating loss of ¥1,524 million in the previous fiscal year, and ordinary profit was ¥751 million, compared with an ordinary loss of ¥926 million in the previous fiscal year.」
Consolidated net sales increased 14.5% year on year, the operating loss narrowed, and ordinary results improved from a loss to a profit of ¥751 million. Japan recorded an operating loss, while China recorded an operating profit of ¥45 million, and the disclosure does not state that the targets were fully achieved. - FY2022-Q3AdvancedAnnual report
「In Japan, performance in the third quarter (October to December) ended with an operating profit and increased revenue and profit compared with the same period of the previous year. This reflected strong performance by collaboration events featuring TV anime titles such as Tokyo Revengers and Attack on Titan, a recovery in consumer sentiment as the number of infections fell substantially, and increases in admission fees at certain directly operated stores to reflect higher costs associated with global inflation.」
In Japan's third quarter, collaboration events and price revisions resulted in an operating profit, with higher revenue and profit year on year. This demonstrates concrete performance improvement toward the goal of customer satisfaction and stable profit generation. - FY2021-Q3RestatedAnnual report
「The company has again recognized that it provides the healing customers need, while continuing to make every effort to prevent infections among customers and employees, and is working to continue providing even greater peace of mind, safety, and high-quality services in Japan and overseas.」
Reconfirms the basic policy of continuing to provide customers with the healing they need and high-quality services even amid the spread of infectious diseases. - FY2021-Q1RestatedAnnual report
「While continuing to make every effort to prevent the spread of the novel coronavirus infection, we will reaffirm our identity as a company that provides the healing customers need and work to provide even greater peace of mind, safety and high-quality services in Japan and overseas.」
Indicates the policy of continuing to provide customers with the healing they need, together with safe, secure and high-quality services, even amid the spread of infectious diseases. - FY2020-Q2RestatedAnnual report
「1. At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
Reiterates the basic policy of seeking to achieve customer satisfaction and steadily secure appropriate profits through high-quality services that address customer needs. - FY2020-Q1RestatedAnnual report
「1. At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
Reiterates the basic policy of seeking to achieve customer satisfaction and steadily secure appropriate profits through high-quality services that address customer needs. - FY2019-Q3RestatedAnnual report
「1. At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
Reiterates the basic policy of seeking to achieve customer satisfaction and steadily secure appropriate profits through high-quality services that address customer needs. - FY2019-Q1RestatedAnnual report
「1. At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
Reiterates the basic policy of seeking to achieve customer satisfaction and steadily secure appropriate profits through high-quality services that address customer needs. - FY2018RestatedAnnual report
「At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
Reiterates the basic policy of improving customer satisfaction through high-quality services and steadily securing appropriate profits. - FY2018-Q3RestatedAnnual report
「At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
Reiterates the basic policy of improving customer satisfaction through high-quality services and steadily securing appropriate profits. - FY2018-Q2RestatedAnnual report
「At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
Reiterates the basic policy of improving customer satisfaction through high-quality services and steadily securing appropriate profits. - FY2017RestatedAnnual report
「At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
Reiterates the basic policy of improving customer satisfaction through high-quality services and steadily securing appropriate profits. - FY2017-Q3RestatedAnnual report
「At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
Reiterates the basic policy of enhancing customer satisfaction through high-quality services and steadily securing appropriate profits. - FY2017-Q2First statedAnnual report
「At the Gokurakuyu and RAKU SPA hot spring facilities, we will enhance customer satisfaction and steadily secure appropriate profits as a company by providing high-quality services that accurately capture changes in the times and customer needs.」
For the first time, explicitly states the basic policy of using high-quality services at Gokurakuyu and RAKU SPA to achieve customer satisfaction and secure stable profits.