Store closures and brand deterioration caused by water-quality incidents involving Legionella and other bacteria
First written in FY2016. 4 of 6 entries say "Restated". Latest entry: FY2026.
Gokurakuyu Holdings moved to the "Worse" side of this theme in 2026.
0 other companies' latest entry also says "Worsened".
- FY2026WorsenedAnnual report
「In addition, even after a store-closure order has been lifted, it may take time for its reputation to recover, and it may not recover sufficiently.」
Regarding the impact of Legionella incidents, it newly states that, in addition to store closures and declining visitor numbers, the reputation may take a long time to recover or may recover only partially even after operations resume. - FY2023RestatedAnnual report
「Specifically, employees patrol each bath every 1 to 2 hours and conduct visual inspections and water-quality tests using test reagents to continuously confirm safety. However, if an incident involving Legionella were to occur, the brands "Gokurakuyu" and "RAKU SPA" could suffer and the number of visitors could decline.」
The 1-to-2-hour water-quality checks and the impact on the brand and visitor numbers in the event of a Legionella incident are reiterated. - FY2022RestatedAnnual report
「Specifically, employees patrol each bath every 1 to 2 hours and conduct visual inspections and water-quality tests using test reagents to continuously confirm safety. However, if an incident involving Legionella were to occur, the brands "Gokurakuyu" and "RAKU SPA" could suffer and the number of visitors could decline.」
The risk of brand deterioration and declining visitor numbers due to a Legionella incident, along with the response of patrols and water-quality testing every 1 to 2 hours, is described. - FY2018RestatedAnnual report
「Specifically, employees patrol each bath every hour and conduct visual inspections and water-quality tests using test reagents to continuously confirm safety. However, if an incident involving Legionella were to occur, the brands "Gokurakuyu" and "RAKU SPA" could suffer and the number of visitors could decline.」
The risk of brand deterioration, declining visitor numbers and store closures due to a Legionella incident is described, alongside continued hourly water-quality checks. - FY2017RestatedAnnual report
「Specifically, employees patrol each bath every hour and conduct visual inspections and water-quality tests using test reagents to continuously confirm safety. However, if an incident involving Legionella were to occur, the brand of "Gokurakuyu" could suffer and the number of visitors could decline.」
The risk of store closures, brand deterioration and declining visitor numbers due to a Legionella incident is described, alongside continued hourly water-quality checks. - FY2016First statedAnnual report
「In recent years, incidents involving Legionella at bathing facilities have occurred, and the Company is committed to thorough water-quality testing so that everyone can bathe safely. Specifically, employees patrol each bath every hour and conduct visual inspections and water-quality tests using test reagents to continuously confirm safety. However, if an incident involving Legionella were to occur, the brand of "Gokurakuyu" could suffer and the number of visitors could decline.」
The impact on the brand and visitor numbers in the event of an incident, as well as preventive measures involving hourly patrols and testing, are described.