Shift from Time-Based Services to High-Value-Added Services
First written in FY2016. 24 of 42 entries say "Restated". Latest entry: 2026-09-07.
The whole theme swung hardest in 2025: 5 of 31 companies on the "Worse" side.
28 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The company continued to strengthen investment in human capital and technology to enhance its solution services. In particular, it focused on AI and security, and in March 2026 launched and announced the new business brand “Unite.”」
The company has given concrete form to its shift toward higher-value-added services through technology investment in AI and security, in addition to human capital investment, and the launch of the “Unite” business brand. - FY2026-H1RaisedAnnual report
「The company has set a clear target of increasing solution services to 30% of revenue by fiscal 2030 and will focus on 4 areas where it can leverage its strength in deep business expertise: engineering solutions, supply chain solutions, data engineering solutions, and cloud-based managed services.」
Regarding the shift to higher-value-added services, the company has established a clear, quantified, time-bound target of increasing solution services to 30% of revenue by fiscal 2030, and has specified 4 priority areas. - FY2025AdvancedAnnual report
「The company’s strength lies in its customer-focused, on-site services. Drawing on its extensive experience built through years of service to leading customers in Japan and worldwide, it will enhance and automate its operations and maintenance services. In addition, it will strengthen solution services as a new source of strength.」
The company has given concrete form to its previous higher-value-added strategy by enhancing and automating customer-focused on-site services and strengthening solution services. - FY2025-H1RestatedAnnual report
「■ Transforming the business portfolio ・The company aims to improve profitability by deepening its customer-focused existing businesses, its core services, which are a key strength, and expanding its solution services. ・From fiscal 2024, the company will reorganize its business divisions along customer and industry lines and IT technology lines to expand the value delivered to customers and its service offerings.」
The company continues to improve profitability by deepening its existing core services and expanding solution services, and from fiscal 2024 has reorganized its business divisions along customer and industry lines and IT technology lines. - FY2024AdvancedAnnual report
「Under the new organizational structure, the company will work as one to share its goals and improve profitability, strengthen its sales capabilities, develop technologies and solutions, and increase resource mobility, thereby further enhancing corporate value and strengthening its businesses.」
With the launch of the second medium-term management plan, the company has formalized measures under the new organizational structure to improve profitability through higher value added, develop technologies and solutions, and increase resource mobility. - FY2024-Q3RestatedAnnual report
「Against this business backdrop, the Company is conducting activities under the basic policies of “transforming the business structure,” “transforming the industry portfolio” and “transforming the business foundation” set out in the “FY2021-FY2023 Medium-Term Management Plan,” the first phase of the medium- to long-term vision “Quest Vision2030” (Note 1), with a focus on preparing and laying the groundwork for sustainable growth and new strengths.」
The company continues to transform its business structure, including the shift to higher-value-added services, as one of the basic policies under Quest Vision2030. - FY2024-Q2RestatedAnnual report
「The Company is conducting activities under the basic policies of “transforming the business structure,” “transforming the industry portfolio” and “transforming the business foundation” set out in the “FY2021-FY2023 Medium-Term Management Plan,” the first phase of the medium- to long-term vision “Quest Vision2030” (Note 1), with a focus on preparing and laying the groundwork for sustainable growth and new strengths.」
The company continues to transform its business structure, including the shift to higher-value-added services, as one of the 3 transformation policies under Quest Vision2030. - FY2023-Q3RestatedAnnual report
「Against this business backdrop, under the basic policies of “transforming the business structure,” “transforming the industry portfolio” and “transforming the business foundation” set out in the “FY2021-FY2023 Medium-Term Management Plan,” the first phase of the medium- to long-term vision “Quest Vision2030” formulated in FY2020, the Company conducted activities during the fiscal year with a focus on preparing and laying the groundwork for sustainable growth and new strengths.」
Under 3 transformation policies, including business-structure transformation, the company continues to prepare and lay the groundwork for sustainable growth and the creation of new strengths. - FY2023-Q2RestatedAnnual report
「Against this business backdrop, under the basic policies of “transforming the business structure,” “transforming the industry portfolio” and “transforming the business foundation” set out in the “FY2021-FY2023 Medium-Term Management Plan,” the first phase of the medium- to long-term vision “Quest Vision2030” formulated in FY2020, the Company conducted activities during the fiscal year with a focus on preparing and laying the groundwork for sustainable growth and new strengths.」
Under 3 transformation policies, including business-structure transformation, the company continues to prepare and lay the groundwork for sustainable growth and the creation of new strengths. - FY2023-Q1RestatedAnnual report
「Against this business backdrop, under the basic policies of “transforming the business structure,” “transforming the industry portfolio” and “transforming the business foundation” set out in the “FY2021-FY2023 Medium-Term Management Plan,” the first phase of the medium- to long-term vision “Quest Vision2030” formulated in FY2020, the Company conducted activities during the fiscal year with a focus on preparing and laying the groundwork for sustainable growth and new strengths.」
Under 3 transformation policies, including business-structure transformation, the company continues to prepare and lay the groundwork for sustainable growth and the creation of new strengths. - FY2022AdvancedAnnual report
「In the system development business, development projects from customers in the semiconductor, financial, and mobility (automotive and rail) sectors increased, as did cloud ERP and digital workplace solutions. Revenue rose 8.4% year on year to ¥6,576 million.」
In connection with the shift to higher-value-added services, the company disclosed growth in cloud ERP and digital workplace solutions and an 8.4% year-on-year increase in revenue from the system development business. - FY2022-Q3RestatedAnnual report
「Under the basic policies of “transforming the business structure,” “transforming the industry portfolio,” and “transforming the business foundations,” set out in the “2021-2023 Fiscal Year Medium-Term Management Plan,” the first phase of the long-term vision “Quest Vision2030” formulated last fiscal year, the company conducted activities during the fiscal year with a focus on preparing and laying the groundwork for sustainable growth and the creation of new strengths.」
Under 3 transformation policies, including business-structure transformation, the company continues to prepare and lay the groundwork for sustainable growth. - FY2022-Q2RestatedAnnual report
「① Transform the business structure The company will explore and provide new service models for maintenance and operations, application development, and solution services that can respond promptly to changes in the times and customer needs.」
The company continues to transform its business structure by exploring and providing new service models for maintenance and application operations, application development, and solution services. - FY2022-Q1RestatedAnnual report
「① Transform the business structure The company will explore and provide new service models for maintenance and operations, application development, and solution services that can respond promptly to changes in the times and customer needs.」
The company continues to transform its business structure by exploring and providing new service models for maintenance and operations, application development, and solution services. - FY2021AdvancedAnnual report
「In the first fiscal year of the plan, revenue was ¥11,181 million, compared with the target of ¥10,500 million; the ordinary profit margin was 8.2%, compared with the target of 7.3%; and ROE was 13.1%, compared with the target of 11.1%. The targets were therefore substantially exceeded. Outcome-based services also reached 51% of total revenue, comprising solution-based services at 13% and bundled contract services at 38%.」
As progress toward higher value added, the company disclosed that outcome-based services reached 51% of total revenue, comprising solution-based services at 13% and bundled contract services at 38%. - FY2021-Q3RestatedAnnual report
「The company will transform its business structure in order to provide higher-value-added services. The basic approach is to expand outcome-based and recurring cloud solutions.」
The company continues to transform its business structure toward higher-value-added services and expand outcome-based and recurring cloud solutions. - FY2021-Q2RestatedAnnual report
「The company will transform its business structure in order to provide higher-value-added services. The basic approach is to expand outcome-based and recurring cloud solutions.」
The company continues to transform its business structure toward higher-value-added services and expand outcome-based and recurring cloud solutions. - FY2021-Q1AdvancedAnnual report
「In the system development business, development projects from customers in the electronics, financial, and entertainment sectors increased, and solutions including digital workplaces, ERP, and RPA expanded. Revenue rose 11.3% year on year to ¥1,382 million.」
Regarding the transformation of its business structure toward higher-value-added services, the company disclosed the expansion of digital workplace, ERP, and RPA solutions and higher revenue from the system development business. - FY2020AdvancedAnnual report
「During the fiscal year, business related to a system operations platform for manufacturing processes, standardized ERP business templates for the global supply chains of manufacturers, labor-saving templates using RPA for financial operations, and business templates for digital workplaces expanded.」
The company disclosed that businesses related to specific operational templates for manufacturing, ERP, RPA, and digital workplaces expanded during the fiscal year as part of its higher-value-added strategy. - FY2020-Q3RestatedAnnual report
「The company will transform its business structure in order to provide higher-value-added services. The basic approach is to expand recurring cloud solutions.」
The company continues to transform its business structure toward higher-value-added services and expand recurring cloud solutions. - FY2020-Q2RestatedAnnual report
「The company will transform its business structure in order to provide higher-value-added services. The basic approach is to expand recurring cloud solutions.」
The company continues to transform its business structure toward higher-value-added services and expand recurring cloud solutions. - FY2020-Q1RestatedAnnual report
「The company will transform its business structure in order to provide higher-value-added services. The basic approach is to expand recurring cloud solutions.」
The company continues to transform its business structure toward higher-value-added services and expand recurring cloud solutions. - FY2019ReframedAnnual report
「The medium-term three-year plan beginning in fiscal 2019 focuses on the following 4 priority measures. ① Transform the business structure The company will transform its business structure to provide higher-value-added services. The basic approach is to expand deliverable-based and recurring cloud solutions.」
The company has reorganized its value-added strategy as a medium-term plan beginning in fiscal 2019, centered on expanding deliverable-based and recurring cloud solutions. - FY2019-Q3RestatedAnnual report
「1) Transform the business structure (provide customers with higher-value-added services and improve profitability) · Expand the solutions business (ERP/CRM, big data, cloud, security, operations, and mobile) · Ensure QCDS compliance and strengthen project management for contracted system development · Expand bundled outsourcing」
The company continues to pursue improved profitability through higher-value-added services by expanding solutions, strengthening management of contracted system development, and expanding bundled outsourcing. - FY2019-Q2RestatedAnnual report
「1) Transform the business structure (provide customers with higher-value-added services and improve profitability) · Expand the solutions business (ERP/CRM, big data, cloud, security, operations, and mobile) · Ensure QCDS compliance and strengthen project management for contracted system development · Expand bundled outsourcing」
The company continues to pursue improved profitability through higher-value-added services by expanding solutions, strengthening management of contracted system development, and expanding bundled outsourcing. - FY2019-Q1RestatedAnnual report
「1) Transform the business structure (provide customers with higher-value-added services and improve profitability) · Expand the solutions business (ERP/CRM, big data, cloud, security, operations, and mobile) · Ensure QCDS compliance and strengthen project management for contracted system development · Expand bundled outsourcing」
The company continues to pursue improved profitability through higher-value-added services by expanding solutions, strengthening management of contracted system development, and expanding bundled outsourcing. - FY2018RestatedAnnual report
「Transform the business structure (provide customers with higher-value-added services and improve profitability) · Expand the solutions business (ERP/CRM, big data, cloud, security, operations solutions, and mobile solutions) · Ensure QCDS compliance and strengthen project management for contracted system development · Expand bundled outsourcing」
The company continues to pursue improved profitability through higher-value-added services by expanding solutions, strengthening management of contracted system development, and expanding bundled outsourcing. - FY2018-Q3RestatedAnnual report
「1) Transform the business structure (provide customers with higher-value-added services and improve profitability) · Expand the solutions business (ERP/CRM, big data, cloud, security, operations solutions, and mobile solutions) · Ensure QCDS compliance and strengthen project management for contracted system development · Expand bundled outsourcing」
The company continues to pursue improved profitability through higher-value-added services by expanding the solutions business, contracted system development, and bundled outsourcing. - FY2018-Q2RestatedAnnual report
「1) Transform the business structure (provide customers with higher-value-added services and improve profitability) · Expand the solutions business (ERP/CRM, big data, cloud, security, operations solutions, and mobile solutions) · Ensure QCDS compliance and strengthen project management for contracted system development · Expand bundled outsourcing」
The company continues to pursue improved profitability through higher-value-added services by expanding solutions, contracted system development, and bundled outsourcing. - FY2018-Q1RestatedAnnual report
「1) Transform the business structure (provide customers with higher-value-added services and improve profitability) · Expand the solutions business (ERP/CRM, big data, cloud, security, operations solutions, and mobile solutions) · Ensure QCDS compliance and strengthen project management for contracted system development · Expand bundled outsourcing」
The company continues to pursue improved profitability by providing higher-value-added services through the expansion of solutions, contracted system development, and bundled outsourcing. - FY2017-Q3RestatedAnnual report
「The company classifies its business into 4 areas: resident and dispatched operations and maintenance services, IT consulting, the provision of solutions, and outsourced/contract-based system construction. It continues to strengthen the provision of solutions and outsourced/contract-based system construction as high-value-added businesses.」
Of the 4 areas, the company continues to strengthen solution services and outsourced and contracted system development as value-added businesses. - FY2017-Q2RestatedAnnual report
「The company classifies its business into 4 areas: resident and dispatched operations and maintenance services, IT consulting, the provision of solutions, and outsourced/contract-based system construction. It continues to strengthen the provision of solutions and outsourced/contract-based system construction as high-value-added businesses.」
Of the 4 areas, the company continues to strengthen solution services and outsourced and contracted system development as value-added businesses. - FY2017-Q1RestatedAnnual report
「The company classifies its business into 4 areas: resident and dispatched operations and maintenance services, IT consulting, the provision of solutions, and outsourced/contract-based system construction. It continues to strengthen the provision of solutions and outsourced/contract-based system construction as high-value-added businesses.」
Of the 4 areas, the company continues to strengthen solution services and outsourced and contracted system development as value-added businesses. - FY2016First statedAnnual report
「The company classifies its business into 4 areas: resident and dispatched operations and maintenance services and IT consulting, for which customers pay based on time, and the provision of solutions and outsourced/contract-based system construction, for which customers pay for deliverables. By strengthening the provision of solutions and outsourced/contract-based system construction, the company will increase the value added of its services.」
The company has organized its services into 4 areas and plans to increase value added by strengthening solution provision and outsourced and contract-based system construction.