Impact of Personal Information Leaks on Reputation and Business Performance
First written in FY2018. 5 of 8 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2026: 13 of 72 companies on the "Worse" side.
19 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「The Company will work to reduce the risk of information leaks by establishing and operating an information-management system compliant with international certification standards such as the Information Security Management System (ISMS), and by providing thorough information-security training to all employees.」
For the risk of leaks involving personal and customers' confidential information, the Company specifies compliance with ISMS and other standards, operation of an information-management system, and training for all employees. - FY2025RestatedAnnual report
「In addition, because of the nature of its business, the Company may handle customers' confidential and personal information. If such information were leaked, lost or damaged, similar effects could be expected.」
The Company continues to disclose information-leakage risks involving customers' confidential information as well as personal information, and describes the information-management implications of expanding its cloud and DX businesses. - FY2024RestatedAnnual report
「However, the risk of leaks or alteration caused by unforeseen hacking or other events cannot be said to be zero. In such a case, compensation, liability for damages and other costs could adversely affect the Company's performance. The Company will continue to enhance measures to prevent leaks and alteration in its information systems, ensure that employees are fully informed and trained, and prepare to cover compensation through insurance and other means.」
The Company continues to disclose the risks of leaks or alteration involving personal and confidential information, compensation and liability for damages, and describes enhanced information-system measures, employee training and compensation coverage through insurance. - FY2023RaisedAnnual report
「Through its business activities, the Company's group may obtain customers' and business partners' personal and confidential information. The group is strengthening information security by establishing a rigorous information management system, developing and enhancing rules concerning the handling of information, and ensuring that employees and others are fully informed of them. However, the risk of leaks or alteration caused by unforeseen hacking or other events cannot be said to be zero. In such a case, compensation, liability for damages and other costs could adversely affect the Company's performance.」
In addition to the former risk of personal information leaks, the Company explicitly identifies information security risks involving business partners' confidential information, alteration caused by hacking, and compensation and liability for damages. - FY2022RestatedAnnual report
「The Company's group stores certain personal information, including service users' mobile device information, service applicants' information and inquiries submitted to support. To protect personal information, the group has taken all reasonably possible measures in terms of operations and technology. However, if personal information were to leak for any reason and this led to reputational damage, including the matter becoming a social issue, it could adversely affect the Company's performance.」
The Company continues to disclose the holding of personal information, operational and technical protection measures, and the possibility that a leak could affect its reputation and performance. - FY2021RestatedAnnual report
「The Company's group stores certain personal information, including service users' mobile device information, service applicants' information and inquiries submitted to support. To protect personal information, the group has taken all reasonably possible measures in terms of operations and technology. However, if personal information were to leak for any reason and this led to reputational damage, including the matter becoming a social issue, it could adversely affect the Company's performance.」
The Company continues to disclose the holding of personal information, operational and technical protection measures, and the possibility that a leak could affect its reputation and performance. - FY2020RestatedAnnual report
「The Company's group stores certain personal information, including service users' mobile device information, service applicants' information and inquiries submitted to support. To protect personal information, the group has taken all reasonably possible measures in terms of operations and technology.」
The Company continues to disclose that it holds personal information, has taken operational and technical protection measures, and that a leak could affect its reputation and performance. - FY2018First statedAnnual report
「The Company's group stores certain personal information, including service users' mobile device information, service applicants' information and inquiries submitted to support. To protect personal information, the group has taken all reasonably possible measures in terms of operations and technology. However, if personal information were to leak for any reason and this led to reputational damage, including the matter becoming a social issue, it could adversely affect the Company's performance.」
The Company discloses that it stores personal information, has taken operational and technical protection measures, and that a leak could affect its reputation and performance.