Proposing Multiple Services per Customer under the ALL Systena Model

「The company sought to understand customers’ IT investment plans and IT events to strengthen customer analysis, and expanded its business within existing customers by proposing services to divisions with which it did not yet do business, in order to provide greater support for future business development. It also focused on developing new customers to acquire the next generation of loyal clients.」

「The IT services business increased its customer base and sales by further strengthening alliances with group companies and partner companies and promoting service expansion through the use of inbound sales.」

「To address this situation, the company is actively pursuing a sales strategy focused on retaining existing customers and reusing existing systems rather than on new customers and new development.」

「To address this situation, the company is actively pursuing a sales strategy focused on retaining existing customers and reusing existing systems rather than on new development and new customers.」

「To address this situation, the company is actively pursuing a sales strategy focused on retaining existing customers and reusing existing systems rather than on new development and new customers.」

「The Solution Sales Division continued to focus on the strong system integration business, while working with each division to expand its service menu and proprietary offerings and strengthen the provision of one-stop services under the ALL SISTENA model, from system design through development, construction, maintenance and operation.」

「The Solutions Sales Division continues to focus on the strong system integration business, while working with each business headquarters to expand its service menu and in-house products, strengthening the provision of All-Systena one-stop services spanning system design through development, construction, maintenance and operations.」

「The company developed new customers using “AI chatbots,” support for implementing “RPA,” and “IT training” to support “work-style reform,” as well as “security environment implementation support, humanware measures and education,” “Windows 10 migration” in anticipation of the end of Windows 7 support, and “smart device implementation” as sales hooks.」

「The Solutions Sales Division continues to focus on the strong system integration business, while working with each business headquarters to expand its service menu and in-house products, strengthening one-stop service provision spanning system design through development, construction, maintenance and operations.」

「The company developed new customers using “AI chatbots,” “IT training” and “e-learning” to support “work-style reform,” as well as “security implementation support, training and education,” Windows 10 migration and “smart device implementation” as sales hooks.」

「The company developed new customers using “AI chatbots,” “IT training” and “e-learning” to support “work-style reform,” as well as “security implementation support, training and education,” “Windows 10 migration” and “smart device implementation” as sales hooks.」

「Based on these policies, in addition to expanding orders for these high-value-added projects through proposal-based sales to customers’ profit-generating divisions, new orders for English-language “global support” services increased. Services promoted to address corporate needs, including “AI chatbots,” “IT training” and “e-learning” to support “work-style reform,” as well as “security implementation support, training and education,” “Windows 10 migration” and “smart device implementation” as risk management for information security, also led to an increase in the number of new customers.」

「In addition, services such as “IT training” and “e-learning” to support “work-style reform,” as well as “security implementation support, training and education,” “Windows 10 migration” and “smart device implementation” as risk management for information security, addressed corporate needs and led to an increase in the number of new customers.」

「In addition, services such as “IT training” and “e-learning” to support changes in work styles, as well as “security training and education” and “Windows 10 implementation” as risk management for information security, addressed corporate needs and led to an increase in the number of new customers.」

「While proposing a broad range of IT services to customers’ profit-generating divisions, the company expanded orders for high-value-added projects such as “IT support” and “infrastructure development,” and new orders for English-language “global support” services also increased.」

「In addition, services such as “IT training” to support changes in work styles, “security education” and “Windows 10 implementation” as risk management for information security addressed corporate needs and led to an increase in the number of new customers.」

「While proposing a broad range of IT services to customers’ profit-generating divisions, new orders for contract-based services increased, particularly for high-value-added projects such as “IT support” and “infrastructure development.”」

「In proposing a broad range of IT services to the many customers of the Solution Sales Division, new orders increased, particularly for high-value-added projects such as “IT business support,” “infrastructure development” and “global support.” In addition, adding services such as “IT training” and “off-site help desks” to corporate system implementation and rollout operations led to an increase in the number of new customers.」

「This business, whose main operations are system operation and maintenance, help desks and user support, expanded its scope of services as an IT strategy partner to existing customers while actively pursuing new business, and developed proposal-based sales for “multiple services per client” under the “ALL SISTENA model,” making full use of company-wide resources.」

「In proposing a broad range of IT services to the many customers of the Solution Sales Division, new orders increased, particularly for high-value-added projects such as “IT business support,” “infrastructure development,” “global support” and “IT training,” leading to expanded business with existing customers and an increase in the customer base.」

「The company expanded its scope of services as an IT strategy partner to existing customers while actively pursuing new business, and developed proposal-based sales for “multiple services per client” under the “ALL SISTENA model,” making full use of company-wide resources.」