Deepening Existing Customer Relationships and Securing New Business

「During the six-month period, the company opened 9 new facilities, and the full-year outlook for new openings was 16.」

「The company opened 1 additional facility, bringing cumulative new openings for the first half to 7.」

「During the three-month period ended the first quarter, the company opened 6 new facilities. The budget achievement rate against the new-opening revenue plan reached 19%. As new openings are expected to accumulate toward the end of the fiscal year, progress can be described as extremely steady.」

「By coordinating the sales activities of the Market Development Department with human resources activities and progressing in a planned manner, the company was able to respond to the rapid increase in market needs and began 23 new outsourced contracts during the year.」

「During the third quarter, the company won and began 6 new contracts, including stewarding, room cleaning, and public-area cleaning services at luxury and resort hotels, including the Bulgari Hotel Tokyo, which opened this spring. It had also decided to begin 4 stewarding contracts from the fourth quarter onward, and expected new stewarding revenue to finish more than 40% above the budget for the fiscal year.」

「The company newly launched 2 stewarding operations and 1 room-cleaning operation. From the second quarter onward of the fiscal year ending September 2023, it planned to undertake 8 stewarding contracts and 2 room-cleaning contracts and launch them as new operations.」

「The company newly launched 6 stewarding operations and 1 room-cleaning operation. Inquiries exceeded the initial outlook, reflecting the evaluation of its industry track record and customers' deeper understanding of the company's business through dialogue during the COVID-19 pandemic. From the second quarter onward of the fiscal year ending September 2023, the company won 10 stewarding contracts and 3 room-cleaning contracts and planned to launch them as new operations.」

「By expanding the locations and services provided, the company won and began 6 new stewarding contracts and 2 room-cleaning contracts during the fiscal year, including at luxury hotels, resort hotels, restaurants, and hospitals, for a total of 27 contracts won and launched during the period.」

「By continuing to make proposals tailored to individual customer needs without limiting service locations or offerings to hotels, restaurants, and stewarding, the company won and began 7 new contracts during the quarter, including at luxury hotels, resort hotels, restaurants, and house-wedding venues. It has also decided to begin 1 hospital dishwashing contract and 3 room-cleaning contracts from the fourth quarter onward.」

「The company also won stewarding contracts at 3 new hotels and restaurants. It believes this reflected the evaluation of its ability to maintain staffing and employment and provide stable quality in response to sudden changes in operating levels and customer staff shortages. In addition, proposals tailored to customer needs, including room cleaning and restaurant operations rather than being limited to stewarding services, generated interest and led to operations beginning in the third quarter.」

「By accurately identifying changing customer needs arising from staff shortages and other environmental changes during the COVID-19 pandemic, and by strengthening trust with existing customers through a range of communications and proposals and the provision of attentive services, the company won back several contracts from customers whose contracts had ended during the prior fiscal year. It also won and began dishwashing services at 5 outlets of a Japanese restaurant group, helping drive the Group's consolidated performance.」

「Despite the challenging conditions, the company focused its sales activities on winning new contracts to secure revenue and won a total of 7 contracts in the Tokai, Kansai, and Kyushu-Okinawa regions. It also newly won dishwashing services at hospitals, which are less affected by COVID-19, as part of its sanitation business, and operations have progressed steadily.」

「Against this backdrop, we focused on sales activities to win new projects and secured 1 steward services project at a newly opened hotel. We also began room-cleaning services at a hotel accommodating people recovering from COVID-19 and won 1 contract. In the fourth quarter, we plan to begin dishwashing services at a general hospital that we newly contracted. We will strengthen sales efforts to expand into the healthcare market as a new field with demand for these services.」

「During the six-month period ended September 2024, we won 1 large hospital dishwashing contract, which is expected to contribute to revenue in the fourth quarter.」

「In addition, beginning in November, we began providing services to 2 additional hotels.」

「Against this backdrop, the Group secured earnings by continuing to prioritize existing customers while developing new customers and products.」

「In addition to the contribution from facilities newly contracted in the prior year from the beginning of the period, we won 8 new orders this year, including large-scale projects. Revenue therefore exceeded both the plan and the prior-year level.」

「During the nine-month period ended December 2024, existing facilities steadily secured revenue against a backdrop of solid performance by our major hotel customers. Newly opened facilities also built revenue at a strong pace, resulting in overall revenue exceeding the prior-year level.」

「Against this backdrop, proactive sales activities led to progress in winning new orders for large-scale facilities and acquiring new customers, enabling us to generate revenue above the prior-year level.」

「Against this backdrop, the Group secured earnings at existing facilities and, through initiatives including the development of new sales channels, achieved revenue and profit above the prior-year levels.」

「During the fiscal year, revenue from existing facilities remained solid, particularly in the first half, as we built on revenue from newly won large-scale projects in addition to high utilization at our major hotel customers. We also won 6 new projects in the first half and 10 in the second half, for a total of 16 during the year, contributing to higher revenue.」

「During the nine-month period ended December 2024, revenue from existing facilities remained relatively solid. In addition, we secured 3 new projects, bringing the total number of projects in operation to 8 when combined with the 5 launched by the end of the first half, enabling us to secure revenue above the prior-year level.」

「Revenue exceeded the prior-year level as temporary work increased alongside high utilization at our major hotel customers, contract renewals at appropriate prices progressed, and 3 new orders were won.」

「During the three-month period ended June 2024, high utilization at existing facilities, the expansion of temporary work, and the start of outsourcing operations at 2 additional facilities resulted in revenue significantly exceeding both the plan and the prior-year level.」

「In addition, the number of new outsourced projects reached 8 for the year, and the number of facilities increased to 159. As a result, revenue exceeded both the prior-year level and the plan.」

「During the nine-month period ended December 2024, revenue from existing facilities remained relatively stable. In addition, revenue exceeded the prior-year level as 2 new projects commenced, appropriate pricing was achieved in contract renewals, and temporary work was secured.」

「During the six-month period ended September 2024, 3 facilities transferred from Saitama Kyushoku Co., Ltd. through a business transfer in December of the prior year were newly added. Although new orders continued to outnumber lost orders, the sales target was not reached and revenue fell below the prior-year level.」

「During the three-month period ended June 2024, we set targets for winning new orders and pursued conversion-focused sales activities for appointments secured by outsourced sales agencies. However, lost orders outnumbered new orders, resulting in revenue falling below the prior-year level.」

「During the nine months ended the third quarter, the Company secured 4 new projects. In addition, the accumulation of temporary assignments contributed to sales exceeding both the plan and the prior-year level.」