Customer-First Philosophy and Improvements in Quality and Counter Service
First written in FY2016. 21 of 25 entries say "Restated". Latest entry: 2026-05-19.
The whole theme swung hardest in 2025: 2 of 12 companies on the "Worse" side.
3 other companies' latest entry also says "Advanced".
- 2026-05-19AdvancedGeneral Meetings of Shareholders
「Enhancement of high-value-added services and improvement of customer satisfaction」
The company positioned the expansion of high-value-added services as a specific initiative to improve customer satisfaction and average spending per customer and strengthen earnings capacity. - FY2025ReframedAnnual report
「② Providing customers with "the highest level of satisfaction" The company will further pursue initiatives to provide customers with "the highest level of satisfaction," including creating stores where customers, the starting point of its services, can confidently bring in their valuable clothing and other items, delivering quality that provides genuine satisfaction, and thoroughly pursuing convenience.」
The company expresses its longstanding customer-first approach and pursuit of quality and service as objectives of providing "the highest level of satisfaction," creating reassuring stores, and thoroughly pursuing quality and convenience. - FY2025-H1RestatedAnnual report
「Amid this management environment, we actively launched new services designed to improve customer convenience, made capital investments including new store openings and store renovations, conducted seasonal promotional activities, and pursued initiatives to improve operational efficiency and quality.」
The company has reconfirmed its longstanding approach of combining efforts to improve customer convenience and quality with operational efficiency measures as initiatives for the current interim accounting period. - FY2024RestatedAnnual report
「The company has established the following management principles: "Harmony": Foster harmony among customers, stores and employees, and build strong mutual trust and cooperation. "Transformation": Transform the organisation by changing ourselves, and seek to transform the industry through the strength of the organisation. "Contribution": Support customers in their cleaning lives through knowledge and technology, and contribute to society. The company has made customer-first management its basic management policy.」
The company has reconfirmed harmony, transformation and contribution, together with customer-first management, as its basic management policies. - FY2023RestatedAnnual report
「To put this management policy into practice, the company conducts its business with a focus on the following basic policies: ① Pursuit of quality ② Pursuit of service ③ Pursuit of cleanliness ④ Pursuit of raison d'être」
The company has reconfirmed its policy of putting customers first through the pursuit of quality, service, cleanliness and raison d'être. - FY2022RestatedAnnual report
「To put this management policy into practice, the company conducts its business with a focus on the following basic policies: ① Pursuit of quality ② Pursuit of service ③ Pursuit of cleanliness ④ Pursuit of raison d'être」
The company has reconfirmed customer-first management as its basic policy, with the pursuit of quality, service, cleanliness and raison d'être as its specific basic policies. - FY2021-Q2RestatedAnnual report
「The company continued operations while implementing infection-prevention measures that prioritised the safety and health of customers and employees, including adding factory closure days, shortening business hours at all stores, temporarily closing some stores and refraining from promotional activities.」
The company has reconfirmed its policy of continuing operations while prioritising the safety and health of customers and employees amid the spread of infection. The expansion of specific measures was addressed in the thread on infection-response measures. - FY2021-Q1ReframedAnnual report
「The company has continued operations while implementing infection-prevention measures that prioritise the safety and health of customers and employees, including shortening business hours at all stores, temporarily closing some stores and refraining from promotional activities.」
The wording of the policy has been reframed from its previous focus on improving customer convenience, satisfaction and quality to an emphasis on continuing operations while prioritising the safety and health of customers and employees amid the spread of infection. - FY2020RestatedAnnual report
「The company has established the following management principles: "Harmony": Foster harmony among customers, stores and employees, and build strong mutual trust and cooperation. "Transformation": Transform the organisation by changing ourselves, and seek to transform the industry through the strength of the organisation. "Contribution": Support customers in their cleaning lives through knowledge and technology, and contribute to society. The company has made customer-first management its basic management policy.」
The Company has reconfirmed a customer-first policy, harmony, transformation and contribution as its basic management policies. - FY2020-Q3RestatedAnnual report
「In this environment, the Company changed its president from the beginning of the period and worked to improve customer convenience and satisfaction under a management structure with 2 representative directors, the chairman and the president.」
The company has reconfirmed its policy of improving customer convenience and satisfaction under a two-representative-director structure comprising the chairperson and president. - FY2020-Q2RestatedAnnual report
「In this environment, the Company changed its president from the beginning of the period and worked to improve customer convenience and satisfaction under a management structure with 2 representative directors, the chairman and the president.」
The Company has reconfirmed its policy of improving customer convenience and satisfaction under a management structure with 2 representative directors. - FY2020-Q1RestatedAnnual report
「In this environment, the Company changed its president from the beginning of the period and worked to improve customer convenience and satisfaction under a management structure with 2 representative directors, the chairman and the president.」
The Company has reconfirmed its commitment to improving customer convenience and satisfaction under a management structure with 2 representative directors. - FY2019RestatedAnnual report
「The Company has established the following management principles and adopted a customer-first policy as its basic management policy: "Harmony": fostering harmony among customers, sales offices and employees, and building strong mutual trust and cooperation. "Transformation": changing the organization by changing ourselves, and seeking to transform the industry through the strength of the organization. "Contribution": supporting customers' laundry needs through knowledge and expertise and contributing to society.」
The Company has reconfirmed a customer-first policy, harmony, transformation and contribution as its basic management policies. - FY2019-Q3RestatedAnnual report
「In this environment, the Company worked to improve customer satisfaction by strengthening its sales activities and improving quality and productivity.」
The Company has reconfirmed customer satisfaction, sales activities, quality and productivity improvements as ongoing initiatives. - FY2019-Q2RestatedAnnual report
「In this environment, the Company worked to improve customer satisfaction by strengthening its sales activities and improving quality and productivity.」
The Company has reconfirmed customer satisfaction, sales activities, quality and productivity improvements as ongoing initiatives. - FY2019-Q1RestatedAnnual report
「In this environment, the Company worked to improve customer satisfaction by strengthening its sales activities and improving quality and productivity.」
The Company has reconfirmed customer satisfaction, sales activities, quality and productivity improvements as ongoing initiatives. - FY2018RestatedAnnual report
「The Company has established the following management principles and adopted a customer-first policy as its basic management policy: "Harmony": fostering harmony among customers, sales offices and employees, and building strong mutual trust and cooperation. "Transformation": changing the organization by changing ourselves, and seeking to transform the industry through the strength of the organization. "Contribution": supporting customers' laundry needs through knowledge and expertise and contributing to society.」
The Company has reconfirmed its emphasis on harmony among customers and employees, transformation and contribution, with a customer-first policy as its basic policy. - FY2018-Q3RestatedAnnual report
「In this environment, the Company worked to improve customer convenience and satisfaction, as well as quality and productivity.」
The Company has reiterated improvements in customer convenience and satisfaction, quality and productivity as ongoing management initiatives. - FY2018-Q2RestatedAnnual report
「In this environment, the Company worked to improve customer convenience and satisfaction, as well as quality and productivity.」
The Company has reiterated improvements in customer convenience and satisfaction, quality and productivity as ongoing management initiatives. - FY2018-Q1RestatedAnnual report
「In this environment, the Company worked to improve customer convenience and satisfaction, as well as quality and productivity.」
The Company continues to identify improvements in customer convenience and satisfaction, quality and productivity as management priorities. - FY2017RestatedAnnual report
「The Company will focus on a customer-first policy and work to improve quality and counter service in order to draw out demand for laundry that has remained within households.」
In response to declining demand, the Company continues to emphasize customer focus, quality and improvements in counter service. - FY2017-Q3RestatedAnnual report
「In this environment, the Company worked to improve customer convenience and satisfaction, as well as quality and productivity.」
The Company continues to identify improvements in customer convenience and satisfaction, quality and productivity as management priorities. - FY2017-Q2RestatedAnnual report
「In this environment, the Company worked to improve customer convenience and satisfaction, as well as quality and productivity.」
The Company has reiterated its policy of continuing to pursue improvements in customer convenience and satisfaction, quality and productivity. - FY2017-Q1RestatedAnnual report
「In this environment, the Company worked to improve customer convenience and satisfaction, as well as quality and productivity.」
The Company continues to identify improvements in customer convenience and satisfaction, quality and productivity as management priorities. - FY2016First statedAnnual report
「The Company will focus on a customer-first policy and work to improve quality and counter service in order to draw out demand for laundry that has remained within households.」
In response to declining demand, the Company has identified customer focus, quality and counter service as its priorities.