Toenec (1946) · InitiativeDropped
Enhancing Customer Satisfaction
First written in FY2018. 1 of 2 entries say "Dropped", first in FY2020. Latest entry: FY2020.
2entries
3years
0from disclosures
How it moved
Same theme, other companies
Improving Customer SatisfactionA theme 12 companies write about · 0 as a headwind · 12 as a tailwind
1 other company's latest entry also says "Dropped".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2020DroppedAnnual report
「1. Business expansion and strengthening the foundation ① Strengthening sales capabilities ② Improving construction capabilities ③ Strengthening and expanding key business areas」
“Strengthening the sales platform and improving customer satisfaction in general construction,” which was listed as a standalone item in the previous medium-term management plan, is not stated using the same wording in the new plan. - FY2018First statedAnnual report
「<Medium-Term Management Plan (FY2017–FY2019)> ○ Priority policies 2. Securing stable earnings ② Strengthening the sales platform and improving customer satisfaction in general construction」
Improving customer satisfaction is explicitly identified as a priority initiative, together with strengthening the sales platform for general construction.