Continuous Improvement of KASIKA Incorporating Customer Feedback and Post-Implementation Support
First written in FY2024. 4 of 9 entries say "Restated". Latest entry: 2026-10-09.
11 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「We have established a system for continuous improvement and enhancement by sharing customer feedback internally and reflecting it in KASIKA's development.」
The company continues to share customer feedback from sales and customer success with product managers and engineers and reflect it in KASIKA. - FY2025RestatedAnnual report
「We do more than simply provide customers with the KASIKA tool. We hold individual training sessions so that customers can operate KASIKA from the initial implementation stage, and hold training sessions on using KASIKA and on successful case studies for customers after implementation. We have established a customer success department and assigned personnel to it as a priority so that customers can generate results through continued use.」
Individual training, usage and successful-case sessions, and post-implementation support through the customer success department continue. - FY2024First statedAnnual report
「We do more than simply provide customers with the KASIKA tool. We hold individual training sessions so that customers can operate KASIKA from the initial implementation stage, and hold training sessions on using KASIKA and on successful case studies for customers after implementation. We have established a customer success department and assigned personnel to it as a priority so that customers can generate results through continued use.」
The company provides individual training, sessions on KASIKA usage and successful cases, and post-implementation support through its customer success department.