Customer-oriented management, operational excellence and talent-base development under the Fifth Medium-Term Management Plan, the “Motto TO YOU ING Plan”

A theme under 8614’s Fifth Medium-Term Management Plan, the “Motto TO YOU ING Plan,” focused on customer-oriented management, operational excellence and strengthening the talent base, with the aim of improving assets under custody, ROE and CX metrics. Includes progress since the plan began and disclosure of results for financial asset balances and customer evaluation metrics.