A system outage at Japan Post around 4 a.m. on the 7th left customers nationwide unable to collect e-commerce parcels. The outage is believed to have continued until around 9 p.m. on the 8th, restricting collection at post offices, convenience stores and HakoPost parcel lockers.
A system outage at Japan Post occurred around 4 a.m. on the 7th. As a result, customers nationwide are believed to have been unable to collect parcels, including those ordered online.
The outage also affected parcel tracking information and the delivery of emails containing the inquiry numbers and passwords needed for collection, making collection at post offices, convenience stores and HakoPost parcel lockers unavailable.
Japan Post announced shortly before 9 p.m. on the 8th that the outage had been resolved. Further details on the scope of the impact and the timing of the recovery remain pending in future reports.
The outage is believed to have been caused by a failure in the system that exchanges parcel information, and attention will focus on measures to prevent a recurrence and confirm the scope of the impact in future operations.