This article compiles Tokyo Gas phone numbers and contact points by enquiry type, operating hours, 24-hour emergency support and information on online procedures.
Tokyo Gas's Customer Centre general enquiries line is 0570-002211. After selecting the purpose of the call in the voice guidance, callers are connected to the relevant operator. Calls from IP phones or overseas must be made to 03-3344-9100. Selectra also accepts applications for Tokyo Gas electricity or bundled electricity and gas services, and its contact centre is open daily from 9:00 to 19:00.
In addition to the general enquiries line, dedicated contact points are available by region for matters including gas leaks, electricity, charges and switching. Opening hours are generally the same as those for general enquiries, while some emergency lines are available 24 hours a day.
Gas leaks and the smell of gas can be reported 24 hours a day at 0570-002299, or at 03-6735-8899 from an IP phone. For electrical equipment issues such as power outages and utility poles or power lines, Tokyo Electric Power Grid's contact number, 0120-995-007, is available, with 24-hour emergency support.
Tokyo Gas Network's customer contact number is 0570-023388, or 03-6627-6257 from an IP phone. The service handles enquiries about gas supply interruptions, gas meters and gas equipment from Monday to Saturday, 9:00–19:00, and on Sundays and public holidays, 9:00–17:00.
The article also provides contact points for procedures including cancellation, moving, changes to payment methods, new contracts and enquiries about the supply point identification number. A gas meter opening appointment when moving requires attendance, and, depending on the procedure, the earliest available appointment may be the afternoon of the same day or the following morning.
Tokyo Gas's official website, which accepts online applications 24 hours a day, is also introduced, together with information on the Easy Contact Desk.