Apple Store is reportedly distributing devices that can diagnose an iPhone's contents without opening the box, while Japan's return policy remains unchanged. Future official explanations and changes in store procedures will be closely watched.
Based on a Bloomberg newsletter and an article by MacRumors, reports indicate that Apple has begun distributing devices to store employees that can diagnose iPhones without opening their boxes. The devices are said to perform diagnostics while keeping the boxes sealed, with the aim of improving inventory management.
The return policy at Apple Stores in Japan remains unchanged. Returns must be made within 14 days of receipt, and all parts, accessories and packaging must be in their original condition. Returned products will be inspected, as before.
The device's actual specifications and name have not been confirmed, but some reports suggest that equipment similar to the "Presto" shelf, which previously enabled iOS updates without opening the box, may also be used for the new diagnostics. The scope and timing of any rollout in Japan remain unknown, and further reports are being closely watched.
Overseas reactions have questioned whether keeping the box sealed provides complete protection, and discussions have focused on the possibility of a gap emerging between operational practices and the consumer experience.