Matsuya Foods Holdings announced that restoration of its official app was completed on November 6. The app must be updated to resume use, and the company said it would work to prevent a recurrence.
The Matsuya official app, which had been suspended after unauthorized access was detected on October 28, was fully restored on November 6. The company said it would work to ensure stable operation and prevent a recurrence, and that users must update the app to use it.
During the suspension, the official website and Matsuben Net were also affected, and the company disclosed that about 2.38 million items of personal information had been leaked. The details of the cause and the route of intrusion are still under investigation.
During November, the company is running a campaign offering double Matsuya Points for bento reservations through Matsuben Net and triple points for mobile orders. As compensation, adjustments to purchase-based membership tiers for November and December had also been announced.