Mobilus's AI agent voice bot, MOBI VOICE, was adopted for Seino Transportation's telephone contact center, with operations beginning on 1 September 2026. Delivery-status inquiries can now also be handled automatically through API integration.
Mobilus's AI agent voice bot, MOBI VOICE, was adopted for Seino Transportation's telephone contact center for delivery operations, with operations beginning on 1 September 2026. The implementation was proposed and led by Altius Link, which operates Seino Transportation's contact center under contract. As a result, the AI will handle initial inquiries, including pickup requests and delivery-status checks.
The AI agent voice bot uses generative AI in a workflow-based design. It identifies the intent of a request from the caller's manner of speaking and circumstances, then explores and determines the details of the inquiry. In addition to handling initial inquiries after the conventional IVR, it presents dialogue scenarios tailored to inquiries subdivided into 11 categories and smoothly passes the information to an operator. API integration has also newly been added for delivery-status inquiries.
As an expected benefit of the implementation, the voice bot will respond to free-form speech while obtaining the necessary information and repeating key items for confirmation, reducing callback workload and improving the inquiry completion rate. Through API integration, it automatically checks the registration status in the core system of the inquiry number provided verbally and presents the appropriate dialogue scenario.